Here is my service experience. I took delivery on Dec 27th. The FWD on the driver side was rubbing a piece of trim and scratched the paint all the way down to the metal. There was also a small chip on the triangle glass on the passenger door along with a misaligned trim just behind the FWD on the driver side. I picked up the car in the evening and the next day I noticed 2 dents on the driver door. At delivery, I was told to open service ticket and send pictures which I did. They scheduled me for a January 5th service apt. At that appointment, they aligned the FWD. They said they had to order the triangle window and the trim that was scratched. They said they would schedule an appointment when the parts arrive. Next apt was scheduled for Feb 11th. I dropped the car off and they called just before they closed and said the window they ordered had a crack in it so they had to order another one. They asked me what else they were supposed to have done. I told them about the scrapped trim. They didn't order it. They were supposed to have someone come in to fix the dent and they were unable to come in. So they had my car for the whole day and nothing was done. They rescheduled by appointment March 10th to fix everything. Then , Tuesday morning, I was leaving to go to work and I noticed that the heat wasn't working well. Well at lunch time (here in Florida) it was 400 degrees and I realized my air wasn't working. When I looked at climate control screen I saw "Climate keeper unavailable due to system fault". I contacted Tesla and they sent out a mobile service person 2 days later to see if something came loose and of course it was not. They have to order a part and have no idea when it is coming in.... I have a plaid on order that has a delivery date of July. Hope I have better luck with it.