I'm new to this forum and I really wished I had found this before I ordered my model S. From reading this forum I see that those so called "cpo's" are just used cars with an extended warranty and since they are sold sight unseen it's a matter of luck.
Anyhow I ordered it on 01/04, 10 days ago. I completed the online tesla account and uploaded all the required docs. So far I only got ONE email from who I guess is my so called sales advisor on 01/08, 4 days after my order. It was a generic email scripted asking if I want to finance of pay cash. I had already indicated I was going to pay cash, which shows she did not even look at my info. I responded to her within an hr asking questions about my trade, the vehicle, confirming that I would be paying cash. It's been 6 days now and guess what no answer. I called their 1800 number on 01/10 2 days later the gentleman confirmed she is supposed to be my SA. I then called her cell phone, while it was ringing she sent me a text saying she is on another call she will call me back. I still left a detailed VM. Of course she did not bother to call. I called back on 01/11, the next day the 1800 number talked to another rep who said she would fwd this to my SA and her manager. it's been 3 days and I still have not heard from anyone of them. I also fwded the emails I sent to my SA which were ignored to the "
[email protected]" 2 days ago and no answer yet. Since they do not refurbished vehicles anymore I'm wondering why it takes this long and more importantly why they are ignoring me.
It's like I'm begging them to give them my $55k. The irony is I saw another MS with the same color, same options, 10k miles less from a private dealer and it was $3k less. I am so regretting not buying from them as I am sure they would have been a little more enthusiastic to take my cash.
Does anyone have any suggestions on what I should do next? A number or email I can call? Never had such a bad experience buying a vehicle and I have bought quite a bit of them.