The car was purchased new, it's under warranty. Road assistance should apply for this. But who do you ask to honor it. There is no person of responsibility in Tesla. if you go to Tesla service center they will say place a service message. You will not know who is responding to your message. They will respond something like we will look into it and close the service message without any further input.... There will be no further response. So then who do you ask...
I have number of issues with my brand new Model X purchased on sep 29, 2023,
(i) started with reverse camera blinking/flashing on putting the car in reverse every time around dec 2023.
(ii) Was in the workshop for 10 days, they told they changed the computer.
(iii) 1 week later, the car stopped in the highway at 3am in the morning. called the roadside assistance, they would not tow with the warranty, they quoted $325. And the customer agent told me that if I contact in the morning I would get a better price. So took a cab for 50 miles and came home. called at noon, one customer agent told me that I need to be with the car to get it towed. and I need to return to the car. I knew that was not the case. As I had flat tire and they towed the car without me being at the car. The next agent told me it will cost me $160 for towing . I agreed for it. After the towing company brought the car to Tesla service center, he insisted I pay $325. So I was forced to pay that without which he refused to deliver.
(iv) Since march 5th I have tried to get this reimbursed as the repair was done at Tesla service center and it was warranty repair. Problem was defective right body harness. took them 18 days to repair.
(v) Since march 5th I have raised 3-4 service request for reimbursement, have spoken with the Tesla service center front desk person. No use. No one has yet told me to wait for reimbursement or agreed they will do reimbursement.
(vi) since this right harness repair:
>there is noise in the car whenever I go on an irregular surface on the road.
>the microphone in the car has stopped working. No handsfree call, no voice commands...
>they damaged the paint in the front bonnet.
(vii) the flashing/blinking of the camera are back again (the cameras will go black).
Even though I enjoy Tesla, I don't feel they are doing a good job of customer service. There is no one to take responsibility of the issues and try to repair them. I can understand that sometime there could be problems, but taking ownership and fixing the problems that are in a $90,000 car should be done properly.
If I leave the car in the work shop for repair this time, I am certain it will be greater than 30 days.