I've had both good and bad with them. the first 3 times I ordered stuff, no issues really. The first was just very long lead time for the item, but eventually got it after a few months. The other two orders, all was well.
The last order I did was for a matte performance plus spoiler for a model 3. When I received it, opened it up and realized they sent me the glossy spoiler by mistake. sure ok, possibly an honestly mistake. Reached out to them, they were quick to reply via chat, sent the replacement right away. Got the replacement... while it was a matte spoiler this time, they sent me the completely wrong spoiler for a completely different model (sent me a random spoiler for a model Y). At this point I'm pretty annoyed. mostly for the fact that it's shipping from CA to NY, so that alone takes 7-8 days, so now I know i'm waiting ANOTHER week. Reach out to them, again customer service was good. Apologized, sent out the right spoiler right away.... 3rd time is a charm, or so I thought....
This time I did receive the correct spoiler in the correct finish, but when opening it, there was big deep scratch on the top left side, and also a really big crack on the top of the spoiler on the other side of it. Not sure if this happened during the shipping process...maybe? maybe not? I called them, they claim it was sent in perfect condition when they shipped it out, so they blamed UPS. At this point spoiler #4 was sent quickly, I shipped all the other spoilers back at that time. Spoiler #4 ended up being correct with zero issues.
My main issue is that the shipping times to me take so long, so basically I had to wait over a month to get the correct item, and they wouldn't ship any faster than ground because it would cost them too much to do so since it was an oversized item.
teslamotorsclub.com
