Salesman said my order would reflect new pricing, but lied or was wrong...

[jonotastic]

My delivery specialist tried really really REALLY hard the last few days to get me the promised autopilot. He talked to some folks at corporate that sit in with the big wigs. Elon is NOT for gifting software. Whoever told me that was the case is probably in a lot of trouble now. It’s still doubtful if I’ll get it but I took delivery today and am very happy with it. Now I can explore other topics in this forum finally! I’ll drop back here if I hear anything.

I've been searching high and low for a thread I read not too long ago... between Feb 4 and a week ago. Where the guy had a bunch of issues and he called a number and demanded to speak to a certain position or something along those lines and they fixed his issue and ended up giving him unlimited supercharging. I'm not wanting anything more than what was promised to me. Good luck in your situation!

 

[Ash23T]

My humble advice would be to be cool with the delivery folks. They want to deliver you a car and while you may not get the software, they can comp lots of upgrades to make up for it. I stayed until I was happy with the bottom line.

 

[SMAlset]

Oh they changed it to March 9th on the order agreement LOL. Sneaky! And yet I still paid Feb 4 pricing. I'm definitely going to demand to speak to a supervisor when I call. I'll give them benefit of the doubt they will fix this, but if not, this is below a used cars dealership ethics and I'll be sure to tell customers at my local service center. It would be all out war based on principle. I'm going to screen shot all my text messages just in case anything happens to them.

OMG reading your post I think you are getting worked up over ultimately nothing. Just posted a reply to another thread you started. I do not believe for a second that they intentionally did something so you wouldn’t get the FSD. Someone took the info off the replacement car and entered it in the computer system probably when they were finalizing the MVPA before delivery. They’ll fix it but as mentioned it won’t likely happen overnight as they will have to check all your order info and documents. Now that you know that it was entered as 3/9 you can see why the update to FSD didn’t get applied to your account. That should be your starting point along with explaining your order was placed on 2/4. See your other thread for my other comments.

BTW there is the Customer Service number you can call instead of chatting or emailing them, and you can’t call a specific person from everything I know. When calls come in to that line if not picked up quickly they get routed to another location. Could be Nevada, Colorado or even Canada. Your call will get a reference number and if they email you back with updates or request more info, make sure you reply back with that reference number as it follows your issue. They are presently working on an account issue for me so I have some recent first hand knowledge. Oh and be sure to have the last 6 digits of VIN handy for any correspondence.

 

[MiamiDriver]

My model S is scheduled for delivery May 29. It has EAP. I asked if I could get FSD, and the delivery specialist said it would cost me $3,000.