Screens go black when supercharging

[Merrill]

Wondering if anyone with a 2016 model x has experienced both screens going dark when supercharging, happens most of the time if I reboot they come back.

 

[Tam]

Wondering if anyone with a 2016 model x has experienced both screens going dark when supercharging, happens most of the time if I reboot they come back.

Screens do go dark when they are timed out after a while.

 

[Merrill]

Screens do go dark when they are timed out after a while.

Even though you are in the car and it is supercharging.

 

[brkaus]

Touch the screen

 

[Merrill]

Touch the screen

Ok, I will try that.

 

[Tam]

Even though you are in the car and it is supercharging.

Yes. It happens to my passengers and me all the time. Very consistently.

 

[Merrill]

Yes. It happens to my passengers and me all the time. Very consistently.

Ok, thanks for the info I appreciate it.

 

[brkaus]

Can you be more specific about “when you supercharge?”

Like right when you plug in?

Or while sitting in the car for sn extended period?

 

[Merrill]

Can you be more specific about “when you supercharge?”

Like right when you plug in?

Or while sitting in the car for sn extended period?

Yes, today I plugged in at a supercharger and the screen said it would be 45 minutes. I sat in the car the whole time and when it got down to saying 10 minutes left shortly after that both screens went black. I think like Tam said it just timed out.

 

[brkaus]

Yes, today I plugged in at a supercharger and the screen said it would be 45 minutes. I sat in the car the whole time and when it got down to saying 10 minutes left shortly after that both screens went black. I think like Tam said it just timed out.

Yes, it’s just timing out. My screens do that when I’m waiting for the kids at school events.

You cable touch the screen, open the door, or put your foot on the brake. I’m not 100% sure in the brake.

I was just asking for clarification to be sure.

 

[byeLT4]

Yup. Always just pop open my door. I'll have to try and just touch the screen next time!

 

[Harvey Danger]

My 2016 X with MCU 2 spontaneously *rebooted* (after going dark the tesla logo appeared, HVAC freaked out, and systems came back on gradually) while supercharging on two separate occasions a couple weeks ago. Not the same thing as just going dark I realize, but I wonder if something about supercharging is making the system less stable with recent firmwares..