Hi guys,
My new M3 just got damaged during service at Tesla service center. I only have 700 miles on the car. Its a brand new car. Loving it so much. I go to service center due to the trunk lid is broken and loosely during normal usage And vibration noise coming from driver side door panel while drving on some rough roads. Also install Homelink for my lovely M3.
When I pick up the car yesterday at Tesla service center, I find out there are dent on the driver side door panel and deep scartch on driveside B-pillar, which not there when I turn in the car to the service center.I believe those Damage must due to careless operating during the repair process.
The agent at service center told me their computer is down when I picked up the car yesterday, they can't verify the damage yesterday. So I went home. Today, I contact them, and they say the mobile team will conatct me to make appoinment for repair. And mobile team will contact me in 5 days. Not sure when my appoinment will be. And If I insist to repair at the service center, the agent told me I need to wait for end of the Nov to get repair. Really? This is how Tesla service take care their error? Let the car owner wait for them to fix their mistake?
Is this normal? Do you guys have any idea on the things like this? Why they can't repair their damage at their service center? Must be a mobile team to do this job?
I own mutiple BMW, and also I have have issues with their service in the past. The BMW service center just repair the issues immediate afrer I told the damage. Not like tesla want me to wait for 5 days to make appoinment with their mobile team. And god knows what appoinment time their mobile team will give me. I'm not very happy about the way that how Tesla take care their error. They should take this as a urgent matter.
I know this is not BIG damage. But still, definitely not should happen in service center. And they should take care it fast.
I will update in couple days. Lets see the mobile team will contact me or not and how the things gose.
Very sad right now.
My new M3 just got damaged during service at Tesla service center. I only have 700 miles on the car. Its a brand new car. Loving it so much. I go to service center due to the trunk lid is broken and loosely during normal usage And vibration noise coming from driver side door panel while drving on some rough roads. Also install Homelink for my lovely M3.
When I pick up the car yesterday at Tesla service center, I find out there are dent on the driver side door panel and deep scartch on driveside B-pillar, which not there when I turn in the car to the service center.I believe those Damage must due to careless operating during the repair process.
The agent at service center told me their computer is down when I picked up the car yesterday, they can't verify the damage yesterday. So I went home. Today, I contact them, and they say the mobile team will conatct me to make appoinment for repair. And mobile team will contact me in 5 days. Not sure when my appoinment will be. And If I insist to repair at the service center, the agent told me I need to wait for end of the Nov to get repair. Really? This is how Tesla service take care their error? Let the car owner wait for them to fix their mistake?
Is this normal? Do you guys have any idea on the things like this? Why they can't repair their damage at their service center? Must be a mobile team to do this job?
I own mutiple BMW, and also I have have issues with their service in the past. The BMW service center just repair the issues immediate afrer I told the damage. Not like tesla want me to wait for 5 days to make appoinment with their mobile team. And god knows what appoinment time their mobile team will give me. I'm not very happy about the way that how Tesla take care their error. They should take this as a urgent matter.
I know this is not BIG damage. But still, definitely not should happen in service center. And they should take care it fast.
I will update in couple days. Lets see the mobile team will contact me or not and how the things gose.
Very sad right now.