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I have the same problem, you are saying you should get dash cam viewer but it does not show up anymore ever since 2 or 3 update's ago. I had also lost the ability to use my memory card I would have to take out the chip and unplug the USB and plug it I had also lost the ability to use my memory card I would have to take out the chip and unplug the USB and plug it back in and then push in the memory chip it will keep telling me I had a fault with a USB port. This is how I got around it, now it seems to be OK after the latest update, hooray. But it still will not launch viewer menu,it used to. I know exactly what you're talking about but it doesn't show up anymore. Even when it states I have an incident on the screen I touch it but it doesn't do anything.The sentry icon only shows up when car is in park, since it only works in park. When moving, you want the dash cam recording instead. Once you're parked, the sentry icon will show up. And if you want it to record, just click on it and a red dot would appear in the middle. If it records something, and you want to see it in the car, you need to launch the viewer from the dash cam icon menu. I bought our Tesla less than 2 weeks ago, so I'm learning too. Ha ha. Sometimes the issue is with the USB stick, so format it first, as mentioned. Good luck.
Sorry, my iMac has a mind of its own it keeps repeating after I send.I have the same problem, you are saying you should get dash cam viewer but it does not show up anymore ever since 2 or 3 update's ago. I had also lost the ability to use my memory card I would have to take out the chip and unplug the USB and plug it I had also lost the ability to use my memory card I would have to take out the chip and unplug the USB and plug it back in and then push in the memory chip it will keep telling me I had a fault with a USB port. This is how I got around it, now it seems to be OK after the latest update, hooray. But it still will not launch viewer menu,it used to. I know exactly what you're talking about but it doesn't show up anymore. Even when it states I have an incident on the screen I touch it but it doesn't do anything.
try "format the drive". under settings/security. but this will erase existing.
pop it into a pc if there are videos you need.
One that works. See the stickied thread about this.is there a specific maker of USB stick that you need to use in order for Sentry Mode to work or show up on the monitor?
Don't get one of those USB memory stick that you use with your computer.is there a specific maker of USB stick that you need to use in order for Sentry Mode to work or show up on the monitor?
Your wrote "Even when it states I have an incident on the screen I touch it but it doesn't do anything." I still have the same problem. In addition, when clips are shown, it displays only very short (half a second) clips or it shows a clip from another location...Sorry, my iMac has a mind of its own it keeps repeating after I send.