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SGIP expectations management rant

Discussion in 'Tesla Energy' started by cwied, May 30, 2018.

  1. cwied

    cwied Member

    Joined:
    Jan 13, 2015
    Messages:
    358
    Location:
    San Mateo, CA
    I just wanted to post this because Tesla's communication sometimes is really annoying. Earlier this month, my Tesla rep said I should fill out the SGIP reservation form so they could submit me for Step 3 (PG&E). After May 14th, I asked for a status update, and she said my reservation had been submitted. I checked the real-time spreadsheet and didn't see any pending reservation matching my zip code and number of powerwalls. She confirmed again that my reservation had been submitted. Last week I asked again because the spreadsheet still didn't list me. Yesterday I receive this:
    "I received notice from my incentives team regarding your SGIP application. Due to the overwhelming demand of this rebate program, you did not make it in to the program for any of the 5 steps.

    Customers are submitted as first in first out according to creation date of your Powerwall job.

    It has been determined that our developer cap for the 5 steps has been reached. You will be put on waitlist and if a spot opens due to cancellation, non-return of documents, etc…The program will pull from the list."

    This communication style really sucks. Why would they raise my expectations if there was no chance of getting in? I would feel much less disappointed if they had not raised my hopes by telling me I was going to be in Step 3.

    I'm not sure what the "job creation date" is. When I first reserved my powerwalls, I was given the impression that the queue position was based on reservation date. This seems to either have changed or not to have been true.

    Bottom line: Tesla reps apparently can be clueless and you can't trust them not to tell you things that aren't true.
     
    • Informative x 2
  2. cwied

    cwied Member

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    Jan 13, 2015
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    Location:
    San Mateo, CA
    Just to add some informational content to this thread. I got a call back from my rep and in the discussion she said that the incentive group told her that only those whose project start date is June 2017 or before will get into SGIP before step 5 without being put onto the waitlist. Presumably this applies only to PG&E, but I suspect demand is not much lower elsewhere. My project start date is July 2017, which is when I reserved the Powerwalls.
     
  3. Az_Rael

    Az_Rael Supporting Member

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    Palmdale, CA
    Wow. When I asked (SCE territory here) they said they were submitting SCE applications into step 3 through a 8/23/2017 creation date (mine is September 2017).

    Wonder how they are breaking those down across the various utilities?
     
  4. GabeX

    GabeX Member

    Joined:
    Feb 26, 2018
    Messages:
    46
    Location:
    Irvine, CA
    Who did you reach out to find this information as I am getting different answers from different people even within Tesla. My Solar rep is telling me I can get into Step 3 if I place the solar + powerwall order now but I am hearing that tesla is fully subscribed all the way to Step 5. I am in SCE Territory as well. Thanks.
     
  5. Kren

    Kren Member

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    Aug 19, 2017
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    Ventura
    Oh my goodness are you kidding me! That's crazy.
     
  6. Az_Rael

    Az_Rael Supporting Member

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    Heard it from my sales support specialist via email on May 22nd.

    I can say after my install experience, I trust nothing they tell me. I have been watching the SGIP public report myself and I call periodically to get status updates.

    I would be surprised if you can get into step 3 signing now with Tesla, but I am not surprised the sales person told you that. Get it in writing as part of your contract if you can.
     
  7. markb1

    markb1 Active Member

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    San Diego, CA
    I don’t think they’ll do that, exactly. But they will amend the contract to give you an out if the SGIP reservation doesn’t go through.
     
  8. Az_Rael

    Az_Rael Supporting Member

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    Palmdale, CA
    Agreed, but I think if he presses them on putting something SGIP related in the contract, they will figure out the true status of it.
     

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