I'll try to keep this short. I'm posting this in hopes that somebody might be able to shed some light on the situation, any help is greatly appreciated.
I've been dealing with this process for about a month now due to delays and errors on Tesla's side with my trade in and MVPA. I'll spare you all the details regarding that, but let it be noted that 17 days were wasted on waiting for my final trade-in offer and 2 simple line items to be corrected on my MVPA.
The main problem I'm experiencing now is taking delivery. My first delivery appointment was set for 11/14 at 5PM, the appointment was set the day before on 11/13. Before this I was waiting for 8 days to get my corrected MVPA which was finally sent to me the same day I made the appointment, the date written on the MVPA was 11/9 so I'm not sure what took them so long to send it to me.
On 11/14(delivery day) I headed to my credit union in the morning to give them the MVPA to finalize my loan and get the check. As I'm dealing with the loan officer I get a call from my DA; He says that my delivery is on hold due to a new law passed in NY that requires all dealers to have the title in hand at the time of purchase and we'll have to hold off on delivery until Tesla receives the title. I was very confused as to how they didn't catch this earlier. I'm pretty sure I'm not the only person in NY purchasing a pre-owned Tesla in oct/nov and during the 8 day period that I was waiting for the new MVPA it never occurred to them that this law was in existence? Another TMC member posted this thread: Over 1 month with CPO, still no title he bought his CPO MS just a month before me and he didn't even get the title at the time of purchase and his delivery was at the exact SC where my car is. I cannot find any evidence that this law actually exists.
A week goes by, not a word from anyone at Tesla. I sent an email to my DA, and SA asking for an update. At this point my credit score is taking a major hit due to the fact that the loan on my trade is now 30 days delinquent because of the massive delay of this purchase and my insurance company is removing my comprehensive coverage on the Tesla because the car had to be inspected by them within 14 days of the effective policy date which has now passed.
I called the delivery department through the 888 number, I explained to the DA the situation and how I haven't heard back from anyone dealing with my sale, he reached out to my DA who said he'd call me by the end of that day (11/19). Received an email late that night from my DA saying no updates, haven't received title yet, etc. He waived the mileage limits on my trade so I could still commute but this didn't really help me much due to the fact that I now have to keep the car locked in my garage to avoid it being repo'd.
11/23, DA calls me with good news, title arrived and we're ready to proceed with delivery, I schedule for 11/25. About an hour later I receive an email from a DA at the local SC containing a new MVPA which showed that I now owe an additional $40 because my original payoff quote on my trade expired due to, once again, Tesla taking their time. I was very concerned about this because I thought I'd have to go to the bank and redo everything and get a new check but a quick phone call confirmed that I could pay the difference online and still use the original check. I'm obviously not going to throw a fit over $40, it's just another drop in the bucket of setbacks caused by this lengthy process.
11/24: Less than 24 hours prior to my scheduled delivery, I get a voicemail from someone at the local SC saying that the team preparing my car before delivery discovered that three steering wheel bolts were not up to Tesla's standard and that they would have to replace the bolts, but GREAT news we can reschedule your delivery for 11/29! So apparently it takes Tesla 5 days to replace 3 bolts... I called back and was basically told that I cannot take delivery of this car until these bolts are replaced. Can I get the car first and bring it to the SC for repair on my own time? "No." Can I get a service loaner? "None are available but we can get you a rental from Enterprise."
Up to this point I've let a lot of things slide, but this is completely unbelievable. I am aware of the power steering recall but they never mentioned that this was related to that. I am now very concerned that something else is going on and they're stalling for time. How could replacing 3 bolts (stated they already have the parts) take 5 days?
I've been dealing with this process for about a month now due to delays and errors on Tesla's side with my trade in and MVPA. I'll spare you all the details regarding that, but let it be noted that 17 days were wasted on waiting for my final trade-in offer and 2 simple line items to be corrected on my MVPA.
The main problem I'm experiencing now is taking delivery. My first delivery appointment was set for 11/14 at 5PM, the appointment was set the day before on 11/13. Before this I was waiting for 8 days to get my corrected MVPA which was finally sent to me the same day I made the appointment, the date written on the MVPA was 11/9 so I'm not sure what took them so long to send it to me.
On 11/14(delivery day) I headed to my credit union in the morning to give them the MVPA to finalize my loan and get the check. As I'm dealing with the loan officer I get a call from my DA; He says that my delivery is on hold due to a new law passed in NY that requires all dealers to have the title in hand at the time of purchase and we'll have to hold off on delivery until Tesla receives the title. I was very confused as to how they didn't catch this earlier. I'm pretty sure I'm not the only person in NY purchasing a pre-owned Tesla in oct/nov and during the 8 day period that I was waiting for the new MVPA it never occurred to them that this law was in existence? Another TMC member posted this thread: Over 1 month with CPO, still no title he bought his CPO MS just a month before me and he didn't even get the title at the time of purchase and his delivery was at the exact SC where my car is. I cannot find any evidence that this law actually exists.
A week goes by, not a word from anyone at Tesla. I sent an email to my DA, and SA asking for an update. At this point my credit score is taking a major hit due to the fact that the loan on my trade is now 30 days delinquent because of the massive delay of this purchase and my insurance company is removing my comprehensive coverage on the Tesla because the car had to be inspected by them within 14 days of the effective policy date which has now passed.
I called the delivery department through the 888 number, I explained to the DA the situation and how I haven't heard back from anyone dealing with my sale, he reached out to my DA who said he'd call me by the end of that day (11/19). Received an email late that night from my DA saying no updates, haven't received title yet, etc. He waived the mileage limits on my trade so I could still commute but this didn't really help me much due to the fact that I now have to keep the car locked in my garage to avoid it being repo'd.
11/23, DA calls me with good news, title arrived and we're ready to proceed with delivery, I schedule for 11/25. About an hour later I receive an email from a DA at the local SC containing a new MVPA which showed that I now owe an additional $40 because my original payoff quote on my trade expired due to, once again, Tesla taking their time. I was very concerned about this because I thought I'd have to go to the bank and redo everything and get a new check but a quick phone call confirmed that I could pay the difference online and still use the original check. I'm obviously not going to throw a fit over $40, it's just another drop in the bucket of setbacks caused by this lengthy process.
11/24: Less than 24 hours prior to my scheduled delivery, I get a voicemail from someone at the local SC saying that the team preparing my car before delivery discovered that three steering wheel bolts were not up to Tesla's standard and that they would have to replace the bolts, but GREAT news we can reschedule your delivery for 11/29! So apparently it takes Tesla 5 days to replace 3 bolts... I called back and was basically told that I cannot take delivery of this car until these bolts are replaced. Can I get the car first and bring it to the SC for repair on my own time? "No." Can I get a service loaner? "None are available but we can get you a rental from Enterprise."
Up to this point I've let a lot of things slide, but this is completely unbelievable. I am aware of the power steering recall but they never mentioned that this was related to that. I am now very concerned that something else is going on and they're stalling for time. How could replacing 3 bolts (stated they already have the parts) take 5 days?
