So Disappointed in Tesla! They screwed me!

[Mobster]

Sorry for what you went through. I have been there and it is a ton of stress. I have bought two Tesla's and thought the "dealer" bait and switch data changing was not something that would happen at Tesla. A lot of new people as they grow including the "store managers" (we are not supposed to call them dealerships ...rather "stores")

Direct answers (IMHO and experience)to your questions:

1. Anyone else go through this? Yes, I had a "store manager" change a price the day after my deposit and we fought over a $30,000 difference. Not a lease. A cash buy. Surprised me that my "Tesla" buying experience now matched the other car "dealer" experiences that were hellish. Then, with Tesla exec escalation, the very next day all worked out to original agreement. But stressful.
2. Worth escalation? Yes. At least it was for me. My belief is that getting the email of the regional executive (I have it for mine and have even used it for follow up questions with great response) is beneficial IF you have a reasonable and verifiable complaint (not trying to just rip off Tesla), you stand a (again, reasonable) chance of getting a resolution you will be satisfied with (dangling preposition!)

Good luck.

 

[skilly]

It's not because they want the deal badly or not, but because customer is getting screwed and they are not completely fault free here. Also, getting extras is better than simply loosing 6k.

I don't see it as their fault and I don't think anyone set out to screw the OP. We're just gonna have to agree to disagree. I can empathize but I think even the OP sees the path as being through US Bank.

Maybe think about it like this. No matter what you do with Tesla, its US Bank charging the $6000 not Tesla, So while I can understand them giving some small concession I would say the only one benefiting in not going after the Bank IS the bank, Just my 2 cents.

 

[Polar993]

"I hope the lease rates through U.S. Bank are equally as attractive as the lease rates that were quoted to me through Tesla finance"

Hate to break it to you, but having leased over dozen luxury cars in the past, chances of this happening are zero.

So what you are saying is that there is no way I will get a deal as close to the Tesla lease deal if I go direct to US Bank?

This is very discouraging.

 

[selfbp]

Makes me question why they sent me a new set of paperwork 3 weeks after my delivery when I financed through their US Bank hookup last month. Don't think anything changed on my end... but what a first impression its put on you... I'm very sorry to hear that this happened.

 

[calisnow]

I was supposed to take delivery today on a Model X 75D. It was a showroom car with 900 miles, and Tesla offered me a very good lease deal....at least I thought it was a great deal until mid day today!


The deal included the buy-back of my 2015 Range Rover Sport, which is currently leased through US Bank. Tesla identified a broker to buy my Range Rover Sport for $50,000 and they confirmed that the Dealer Buy Back price from US Bank for my Range Rover was $50,250....it was basically a wash, and they told me they would take care of the difference. All was good!


Over the course of about 2 weeks I went back and forth with my OA on the final lease price and scheduling the delivery. Being a showroom car, they needed to get it detailed. I also sent my OA all the information on my Range Rover, including the current lien holder info, odometer reading, photos, etc. All was still good.



Yesterday I was put in touch with the Delivery Specialist to schedule my delivery for today at 2:30pm. I provided him with proof of insurance for the Model X and the latest odometer reading on the Range Rover.


Today at 1pm, 1.5 hours before my delivery appointment, I get an email from the Delivery Specialist saying that I need to bring a check with me for $6,366.03 in order to trade in my Range Rover! He said there is negative equity in the lease and I need to pay this amount if I want to turn in the Range Rover. WTF!


Previously, my OA never identified any negative equity in my lease and he confirmed that the bid from the purchasing broker closely matched the the dealer buy back price and he said he would make that small difference go away! I was completely surprised and taken back by this news! From the very beginning, the deal on the Tesla was always contingent on them taking my Range Rover in on a trade for no additional out of pocket expenses for me. Paying $6,366.03 was NEVER mentioned until 1.5 hrs before my delivery!


After a ton of back and forth on the phone and through email I finally received an explanation of why all of a sudden I was requested to pay $6,366.03 at signing. Apparently Tesla no longer has a financial relationship with US Bank, and they are no longer leasing cars through US Bank. My Range Rover was leased through US Bank and the payoff quote US Bank provided to Tesla for my Range Rover was based on the new Tesla also being leased through US Bank. US Bank was offering a loyalty incentive of over $6,000.



My OA was misinformed and he was unaware that Tesla no longer is leading through US Bank. All new Tesla leases are going through Tesla's own financing. Tesla was unable to get the loyalty incentive from US Bank, so they wanted to hit me with all of the extra costs! I can't believe they informed me of this 1.5hrs before delivery!



My OA was apologetic, but he was unable to get approval to improve the deal or reduce my out-of-pocket costs. I spent the entire afternoon going back-and-forth, waiting for answers from him and his manager, and by 6 PM today they could not help me! They told me I would either have to pay the extra money for the Range Rover trade, or sell it on my own! Needless to say I was extremely disappointed! Moreover, this new Tesla is for my wife and she was looking forward to having it delivered today. Now she is upset too.



Have any of you ever run into a situation like this? Are any of you aware of the financial relationship between US Bank and Tesla? I am hoping that Tesla will make an exception for me, and this lease through US Bank so I can get the loyalty discount on my Range Rover pay off.



I am so disappointed in Tesla. They really handled this one poorly!



Any feedback is appreciated.

I usually tell people to go suck it when they post sob stories - but your story is indeed shitty. 1.5 hrs before delivery is NOT cool - and I bet that OA knew exactly what the situation was long before Tesla chose to tell you. Really stinks.