Not disagreeing with your comments on their service but you do realize when replacing the door lights from Any vendor the windows will go up when the light signals it’s off (or unplugged)? Seems like your more upset for not understanding the install and closing the door incorrectly without rolling down the window. Just pointing out this is actually normal. Personally I only shop with Abstract Ocean unless there is No option. And yes the windows roll up when you install their lights also FYI.
Well aware how they work. the wire that goes into the unit was loose. Hard to explain without a video but I understand how it works. They're a garbage company with terrible customer service. Everyone go try their online chat, let me know how that works for ya.