Still a bit flustered but thankfully I made it home safe. With a less than 2 weeks old 2018 Tesla Model X I am driving home from work in moderate traffic. Stopped at a stop light and suddenly various error messages show up on the dashboard screen. The message I recall seeing the most was 'stability control disabled' among some other messages. The car was then stuck on Park and I could not change to drive to move the car out of the way of traffic.
My big fear of reliability raced through my mind followed by various emotions including helplessness as I could not even get the car into neutral to push it to the side of the road and I felt like I was sitting on a big brick. I at least felt safe inside of the X with the Hazard lights on but traffic built up behind me followed by honking and not so kind words thrown my way. A kind lady pulled over to try and help me but she was just as perplexed trying to get the car into neutral/drive as the car was unresponsive.
I called Tesla from the car and they told me to first call 911 and then call them back once the police and a tow truck could be secured. Finally got back to calling Tesla after the police had arrived and asked Tesla if there was any way to get the X moving again out of the way of traffic. They walked me through the steering wheel reset (few seconds first followed by holding it down longer but neither reset worked). They then had me perform a complete shut down which took 2 minutes (but felt like forever as the Tesla lady counted down every 20 seconds...). I then had to open the drivers side door and then the X then powered back on. Had to unlock the car again with the key fob and then thankfully the car was able to move into drive out of the way of traffic as I parked it with my head shaking with a feeling of defeat.
Tesla acknowledged that they could see all the various error messages from their computer but could not figure out what actually triggered the errors. They said that the errors were now clear though and the car should be safe to drive. The soonest they said I could bring the car into be looked at was in 13 days...unfortunately 2 days after my family's scheduled road trip (with the X) from Northern California down to Southern California. They said they would assess and diagnose the errors on their side and provide me info in the next 4-5 days......They said their best guess for now was that I somehow lifted myself off of the seat and the car thought there was no driver in the car and it shut itself down as a safety precaution....??
I've read a lot prior to getting our X of the '1%' out there with various issues... prepared myself for the worst but was really hoping for the best. I totally love the X (of course when its actually working) and i'm just hoping and praying for reliability going forward.
TLDR - can anyone provide any info from experience or point me to a thread/videos (which I might have missed in my search) that had the same issue with several errors popping up and the car is essentially a brick?
Thanks in advance for any help and any reassurance as well is much needed. The family has no idea of this incident as I think its better not to freak them out until this is all figured first. My wife specifically wanted me to be the only driver of the X for the first few weeks to make sure i worked out any/all bugs first ...go figure....
My big fear of reliability raced through my mind followed by various emotions including helplessness as I could not even get the car into neutral to push it to the side of the road and I felt like I was sitting on a big brick. I at least felt safe inside of the X with the Hazard lights on but traffic built up behind me followed by honking and not so kind words thrown my way. A kind lady pulled over to try and help me but she was just as perplexed trying to get the car into neutral/drive as the car was unresponsive.
I called Tesla from the car and they told me to first call 911 and then call them back once the police and a tow truck could be secured. Finally got back to calling Tesla after the police had arrived and asked Tesla if there was any way to get the X moving again out of the way of traffic. They walked me through the steering wheel reset (few seconds first followed by holding it down longer but neither reset worked). They then had me perform a complete shut down which took 2 minutes (but felt like forever as the Tesla lady counted down every 20 seconds...). I then had to open the drivers side door and then the X then powered back on. Had to unlock the car again with the key fob and then thankfully the car was able to move into drive out of the way of traffic as I parked it with my head shaking with a feeling of defeat.
Tesla acknowledged that they could see all the various error messages from their computer but could not figure out what actually triggered the errors. They said that the errors were now clear though and the car should be safe to drive. The soonest they said I could bring the car into be looked at was in 13 days...unfortunately 2 days after my family's scheduled road trip (with the X) from Northern California down to Southern California. They said they would assess and diagnose the errors on their side and provide me info in the next 4-5 days......They said their best guess for now was that I somehow lifted myself off of the seat and the car thought there was no driver in the car and it shut itself down as a safety precaution....??
I've read a lot prior to getting our X of the '1%' out there with various issues... prepared myself for the worst but was really hoping for the best. I totally love the X (of course when its actually working) and i'm just hoping and praying for reliability going forward.
TLDR - can anyone provide any info from experience or point me to a thread/videos (which I might have missed in my search) that had the same issue with several errors popping up and the car is essentially a brick?
Thanks in advance for any help and any reassurance as well is much needed. The family has no idea of this incident as I think its better not to freak them out until this is all figured first. My wife specifically wanted me to be the only driver of the X for the first few weeks to make sure i worked out any/all bugs first ...go figure....
