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Supercharging sessions (charges) not showing up on account / car

Discussion in 'Model S: Battery & Charging' started by RTPGiants, Dec 29, 2019.

  1. RTPGiants

    RTPGiants Member

    Dec 18, 2017
    Durham, NC
    I got my car in May 2018 and had a credit card setup on my account. From then until September 2019 any time I supercharged, it'd appear on the display and on the account and would charge me.

    In October, the card that was on my account was replaced with a new one (someone had charged some stuff fraudulently on it) that had a new number.

    The next few times I supercharged, the "current session" never updated on the car display. I remembered I hadn't updated the card on the account, so I did so.

    But despite this, the display in the car is still stuck on the supercharging that took place right before the card issue. And I've not been charged by Tesla for supercharging since.

    I assume I'm accumulating charges...somewhere. But, not sure what I need to do to "unstick" it?

    Anyone run into something similar before?

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