My 2016 Model S 90D (AP2.0) had a damage at the front with an impact to another car on the May 22nd. I drove the car to the Tesla body shop in Dallas and upon looking at the damage they considered it a minor damage. After going through the insurance and initial estimates of 7K in damages. I was told I can have the car back on June 12th. I was quite relieved as I learnt the body repair shops wait times were ridiculous.
May 23th I get a message from Tesla that they have everything in house except for Homelink Module and Bracket and a Hood Latch. They estimated they dont have ETA on these parts but confident that they would have it completed by 12th June.
May 30th I get a message that Its going to take 2- 3months!!!! I am trying to get hold of the service center and ofcourse they are busy and cant get to the call. They drop me a text after 15 mins we will get back when we know more. This is quite frustrating.
Is getting parts for repair really that bad at Tesla ? Is there a norm at the Tesla body shops with such long delays ? What are some options for escalations on trying to push to get it sooner ? I would love to hear from anyone with recent experience
May 23th I get a message from Tesla that they have everything in house except for Homelink Module and Bracket and a Hood Latch. They estimated they dont have ETA on these parts but confident that they would have it completed by 12th June.
May 30th I get a message that Its going to take 2- 3months!!!! I am trying to get hold of the service center and ofcourse they are busy and cant get to the call. They drop me a text after 15 mins we will get back when we know more. This is quite frustrating.
Is getting parts for repair really that bad at Tesla ? Is there a norm at the Tesla body shops with such long delays ? What are some options for escalations on trying to push to get it sooner ? I would love to hear from anyone with recent experience