Ostrichsak
Well-Known Member
So you're right, I've never had a "catastrophic" issue and I hope that most other owners never do either. What % of service is for "catastrophic" issues? 1? 10%? No idea.
It has to be higher than that or the physical service centers wouldn't exist.
And you're right, I do hope that if I ever have one, all of the horrible issues I've read about will be gone by the time it's my turn.
It won't be as long as people like you and @clydeiii that I just quoted continue being Tesla apologists when they don't even have any experience to draw from for the specific purpose of this conversation. Hint: mobile service isn't the issue. It's also regional with the service centers so to a few people who are fortunate enough to live near one of the good ones they incorrectly assume that's how ALL Tesla Service Centers are. This is incredibly myopic.
The OP makes people reflexively defensive though when they categorically state that "Telsa has the worst customer experience." That's simply not true. Yeah, maybe it sucks 1% or 10% of the time, and if so, yeah that sucks big time. But for all of my experiences, and those include both mobile service and taking it into the service center, the customer service experience far exceeds any other repair experience I've ever had. Bar none. Just the act of paying via mobile app makes things way better. When I've had work done at SC during pandemic, it's been a touchless experience both times and it's amazing. I pay via app, they leave keycard in trunk and I swing by after they've closed and use my phone to unlock trunk then keycard to take the car out of service mode. So seamless. No in person interaction with a human at all. That's incredible.
You're making up numbers to try to diminish the problem that countless people are saying is real with real first-hand facts. The rest of the statement completely ignores the real problems that exist if you have a more unique problem and your car is inoperable for longer periods and you don't live 5-minutes away and don't have the ability to call and talk to a human being. Ever.