my HPWC (grey, Gen 2 with pig tail) is 6 months old.....I kept getting charging that starts at 40a and drops to 30a but goes back up to 40a.......this cycle continues throughout the charge cycle.......last week, it went to 40a and then to 30a, but never went back to 40a.....
my electrician came by and checked everything, and even changed the Siemans 50a breaker...........
I called Tesla and sent them a bunch of videos and screen shots from Teslafi showing all of the charges that this happens......got a email asking for address to send new unit......got unit today, and it was the old black one with no pig tail....although the cables were much thicker, I now have to hire a electrician to come back and re-wire the charger...
Tesla said they would give me $250 towards installation, but that will not cover it....It is still under warranty so I am expecting to get the same type of unit I bought....
My question is this: can I use the old pig tail and wire it to the new black charger? Or am I stuck with the hard wire solution of the black unit which is an older unit not a new one....the black one seems like a step backwards accordingly to the Tesla shopping site.....
any thoughts?
Thanks in advance for any suggestions
my electrician came by and checked everything, and even changed the Siemans 50a breaker...........
I called Tesla and sent them a bunch of videos and screen shots from Teslafi showing all of the charges that this happens......got a email asking for address to send new unit......got unit today, and it was the old black one with no pig tail....although the cables were much thicker, I now have to hire a electrician to come back and re-wire the charger...
Tesla said they would give me $250 towards installation, but that will not cover it....It is still under warranty so I am expecting to get the same type of unit I bought....
My question is this: can I use the old pig tail and wire it to the new black charger? Or am I stuck with the hard wire solution of the black unit which is an older unit not a new one....the black one seems like a step backwards accordingly to the Tesla shopping site.....
any thoughts?
Thanks in advance for any suggestions