If you don't want all the details, then yes, they were absolutely amazing.
Something like 2 months ago the X was in a low speed front-impact collision. There was damage to the hood, front bumper, and I believe only 1 sensor. There was previous damage to the passenger side mirror as well from my wife backing out of the garage and clipping the mirror, lol.
We took the vehicle to Service King in Gaithersburg. I believe I posted about the experiences there already. Essentially, they agreed to do the repairs and a few weeks after the parts had already been delivered I didn't hear from them. Turns out their Tesla-Certified repair person left the company. They said another was in training but I wasn't happy with the lack of communication and checked in with Tesla to see if their body repairs had begun in-house.
Thomas from Tesla's Estimator department reached out to me immediately. I sent photos and he agreed to have the vehicle repaired at their Owings Mills location in Maryland. The parts were ordered and in less than 2 weeks I received followup regarding my vehicle repairs. Benjamin from the Owings Mill location coordinated the repairs from there. They sent someone one to pick up my vehicle and left a loaner (non-tesla from Hertz I believe) for me to use until the repairs were done. It took about 4 working days (I'm assuming no one worked on Thanksgiving) to get the vehicle back with text messages every day regarding updates on what was done and still outstanding.
The experience with Tesla was amazing. Communication was great and they even picked up my vehicle. While it was there, they had the interior and exterior detailed because there was some shipping adhesive still stuck to the vehicle exterior leaving sticky dirt patches. The car looks brand new again!
Obviously, YMMV, but Tesla was awesome and made the whole thing a breeze. I can't recommend their services highly enough if you have damage that their repair team is able to handle.
Something like 2 months ago the X was in a low speed front-impact collision. There was damage to the hood, front bumper, and I believe only 1 sensor. There was previous damage to the passenger side mirror as well from my wife backing out of the garage and clipping the mirror, lol.
We took the vehicle to Service King in Gaithersburg. I believe I posted about the experiences there already. Essentially, they agreed to do the repairs and a few weeks after the parts had already been delivered I didn't hear from them. Turns out their Tesla-Certified repair person left the company. They said another was in training but I wasn't happy with the lack of communication and checked in with Tesla to see if their body repairs had begun in-house.
Thomas from Tesla's Estimator department reached out to me immediately. I sent photos and he agreed to have the vehicle repaired at their Owings Mills location in Maryland. The parts were ordered and in less than 2 weeks I received followup regarding my vehicle repairs. Benjamin from the Owings Mill location coordinated the repairs from there. They sent someone one to pick up my vehicle and left a loaner (non-tesla from Hertz I believe) for me to use until the repairs were done. It took about 4 working days (I'm assuming no one worked on Thanksgiving) to get the vehicle back with text messages every day regarding updates on what was done and still outstanding.
The experience with Tesla was amazing. Communication was great and they even picked up my vehicle. While it was there, they had the interior and exterior detailed because there was some shipping adhesive still stuck to the vehicle exterior leaving sticky dirt patches. The car looks brand new again!
Obviously, YMMV, but Tesla was awesome and made the whole thing a breeze. I can't recommend their services highly enough if you have damage that their repair team is able to handle.
