Hi All,
Just thought I would post a warning here to stay within your battery warranty! I was such a HUGE Tesla fan. Got a Model 3 as soon as I could get my hands on one in 2018 with all the features short of the performance model. I got the enchanted autopilot and FSD. I loved the car but the customer service I received was sub par from Tesla over the years of ownership. A couple of weeks ago - I was doing a road trip from the East Coast to the West Coast. I got some unusual 'unable to charge, try a different charger' error messages near the end of my charge. Decided to stop at a Tesla dealer along the way to make sure everything was ok because it as hot as hell and I had my English bulldog with me and didn't want to break down somewhere. Service ensured me everything was ok and that maybe because I had the car in dog mode 'it made the battery too cold' and then said that my best bet was to look on the forums and see what other people are saying! I continued to drive and at the next supercharger - the car wouldn't charge - spewed out a handful of errors including - unable to start - so now I was stuck in very hot weather at a sketchy supercharging location with my dog. Progressive tried for 4 hours to get me tows but no one wanted to come rescue me - eventually after 100s of attempts the car suddenly started and I was able to drive it in the middle of the night to the next Tesla service station with 5 miles to spare. I rented a gas car and continued on my trip leaving my Tesla behind. Every day I tried to get a hold of someone in service to talk to them about my car to no avail. Eventually I was able to and they told me I need a new battery or possibly a new drive unit or maybe both among other possible things that might need to be changed. My battery warranty was to 125K and I was at 132K. Tesla said there was nothing they could do for me and that I would just have to spend my own money fixing it. I took excellent care of the care and had planned to drive it beyond the miles on it. It was a very sad moment to know that the cost of repairs which were kind of open ended were cost prohibitive. So this car only lasts until end of the battery warranty?! I was the biggest Tesla advocate but now I do not know what to think. My only advice - stay within the battery warranty!!
Just thought I would post a warning here to stay within your battery warranty! I was such a HUGE Tesla fan. Got a Model 3 as soon as I could get my hands on one in 2018 with all the features short of the performance model. I got the enchanted autopilot and FSD. I loved the car but the customer service I received was sub par from Tesla over the years of ownership. A couple of weeks ago - I was doing a road trip from the East Coast to the West Coast. I got some unusual 'unable to charge, try a different charger' error messages near the end of my charge. Decided to stop at a Tesla dealer along the way to make sure everything was ok because it as hot as hell and I had my English bulldog with me and didn't want to break down somewhere. Service ensured me everything was ok and that maybe because I had the car in dog mode 'it made the battery too cold' and then said that my best bet was to look on the forums and see what other people are saying! I continued to drive and at the next supercharger - the car wouldn't charge - spewed out a handful of errors including - unable to start - so now I was stuck in very hot weather at a sketchy supercharging location with my dog. Progressive tried for 4 hours to get me tows but no one wanted to come rescue me - eventually after 100s of attempts the car suddenly started and I was able to drive it in the middle of the night to the next Tesla service station with 5 miles to spare. I rented a gas car and continued on my trip leaving my Tesla behind. Every day I tried to get a hold of someone in service to talk to them about my car to no avail. Eventually I was able to and they told me I need a new battery or possibly a new drive unit or maybe both among other possible things that might need to be changed. My battery warranty was to 125K and I was at 132K. Tesla said there was nothing they could do for me and that I would just have to spend my own money fixing it. I took excellent care of the care and had planned to drive it beyond the miles on it. It was a very sad moment to know that the cost of repairs which were kind of open ended were cost prohibitive. So this car only lasts until end of the battery warranty?! I was the biggest Tesla advocate but now I do not know what to think. My only advice - stay within the battery warranty!!