Tesla "Owner Account"

[Terry M]

Hi everyone - first time user here, so thank you in advance.
We have a 2022 Model Y and neither my wife, nor myself seem to have the "Owner Account" on our Tesla app any longer...
Any ideas how to remedy that? When we picked it up, they helped set it all up. But now I'm wondering if a service or software update, or something else, made us lose access to the Owner Account.
Still have full access to everything else, but can't see the Charge Statistics for example.
Thanks!

 

[jjrandorin]

Is the car a purchase, or did you lease it? Are you logging into the Tesla account with the same exact email address as the one used when you placed the order and picked up the car?

Have you tried logging out of the Tesla app and logging back in again or deleting the Tesla app and re downloading it, then logging back in?

 

[Terry M]

It was a purchase and yes I'm using the same email and password as I did when I ordered the car online, picked it up, etc. And haven't changed anything since. Just tried logging out and back in, still the same. Haven't tried deleting the app and downloading again...