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Tesla Roadside Assistance/Flat with aftermarket tires/wheels

Discussion in 'Model S' started by ghbmd, Apr 14, 2016.

  1. ghbmd

    ghbmd Member

    Joined:
    Nov 27, 2015
    Messages:
    20
    Location:
    CT
    Quick question. Does anyone know Tesla's policy (if there is one) re roadside assistance for a flat tire if you are not driving on Tesla provided wheels and/ tires?

    The reason I ask is because my Tesla service shop twice refused to do any tire/wheel work on my car because the wheels or tires were not Tesla provided. The first time I was picking up the car new in December and wanted snow tires on the car. Tesla was out of stock for snow tires so I purchased the exact same manufacturers snow tires that Tesla uses, but the latest version (the older version that Tesla sold were out of stock because they are not made anymore). Tesla would not swap put the snow tires on the stock 19" rims in place of the all-weather tires the car came with. More recently they would not put my aftermarket 21" wheels and summer tires on the car in place of my snow tires/wheels.

    Just wondering what would happen if I got a flat and the Tesla roadside assistance comes to help and sees non OEM tires/wheels.
     
  2. Alysashley79

    Alysashley79 Member

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    Oct 4, 2013
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    646
    Location:
    Seattle, WA
    Roadside either provides you a loaner tire/wheel combo until you can repair yours or they tow it. Used twice with aftermarket non tesla tires.
     
  3. CHG-ON

    CHG-ON Still in love after all these miles

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    That's cool. I would think they would say no since the car had been modified. I'm actually very surprised.
     
  4. ghbmd

    ghbmd Member

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    Location:
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    Thank you for the response. Glad to hear you had no issues. Not happy to hear that you needed the service twice.
     
  5. Alysashley79

    Alysashley79 Member

    Joined:
    Oct 4, 2013
    Messages:
    646
    Location:
    Seattle, WA
    To be clear..I had nokian studs on my tesla wheels when it happened on two separate occasions. And the car wasn't towed to tesla it was towed to my local tire place where they fixed the tire(s)
     

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