Got a call back this morning. The car is really ready. This time for sure, they promise. They are detailing it right now, a nice gesture, and I'm picking it up in an hour or so.
I asked my service rep to make sure all the windows work while they are doing the test drive. I wish I were joking, but it's a real concern. I'll post again later today. I have a good, hopeful feeling that this might be the end of the saga!
I've given up on trying to get someone at corporate to talk to me. It is a dead end. Tesla Motors management are just going to have to suffer the consequences of their own (in)actions.
I poked my head in the service garage yesterday: all the cars up on lifts have this big timer over each bay counting up how long the car has been in there. Some were at 30 minutes, some at 2 hours. I fear this focus on "time time time!" and "busy busy busy!" is an example of what is leading to the poor attention to detail and skipped checklists during service. Wouldn't it be better to spend a few extra minutes on each car making sure expectations are exceeded and all the checklists are properly addressed? If you save just one or two repeat visits, that more than makes up for a bit of extra time on the lift. Is this McDonalds or Tesla Motors?
I asked my service rep to make sure all the windows work while they are doing the test drive. I wish I were joking, but it's a real concern. I'll post again later today. I have a good, hopeful feeling that this might be the end of the saga!
I've given up on trying to get someone at corporate to talk to me. It is a dead end. Tesla Motors management are just going to have to suffer the consequences of their own (in)actions.
I poked my head in the service garage yesterday: all the cars up on lifts have this big timer over each bay counting up how long the car has been in there. Some were at 30 minutes, some at 2 hours. I fear this focus on "time time time!" and "busy busy busy!" is an example of what is leading to the poor attention to detail and skipped checklists during service. Wouldn't it be better to spend a few extra minutes on each car making sure expectations are exceeded and all the checklists are properly addressed? If you save just one or two repeat visits, that more than makes up for a bit of extra time on the lift. Is this McDonalds or Tesla Motors?