Tesla Service Wiped Sentry USB Drive?

[johnmodely]

Dropped off Y yesterday to fix some
Issues with trim and tail light alignment, and to my surprise I found my USB drive unplugged and in my cup holder.

Figured no big deal they removed it so there was no recording while it was in service (even though why they would do this at all is a little sketchy...what are you hiding?)

To my surprise they went through the effort to wipe the whole drive...even stuff I had on there before the service.

Is this normal? Feels a bit invasive and like they were trying to hide something.

 

[Akikiki]

Yes. They unplug non-Tesla dashcams so there's no recording. If they did that to your media, that's newly reported. But I don't blame them. I'd do the same.

 

[firerock]

Makes sense. The camera might record footages that Tesla service center might not want to share with the public. The easiest way is to wipe the drive then reviewing all footage and remove videos one by one.

 

[Electric Steve]

Makes sense. The camera might record footages that Tesla service center might not want to share with the public. The easiest way is to wipe the drive then reviewing all footage and remove videos one by one.

I can sort of understand them unplugging the drive, but not erasing it.

 

[jgd108]

Add that to your service visit manual: remove usb drive and keep with you

 

[Akikiki]

I can sort of understand them unplugging the drive, but not erasing it.

Well, thinking about it. It likely had been in the shop and recording for quite a while when they realized it was there. Maybe near the end of the work. So, made sense to insure all those toga parties from the shop are not loaded to YouTube, they erase the drive.

 

[IdaBish]

Deleting data that isn't in the TeslaCam folder is out of line, tho. If you've nothing to hide, why delete anything at all?

 

[BluestarE3]

Deleting data that isn't in the TeslaCam folder is out of line, tho. If you've nothing to hide, why delete anything at all?

Did the OP really say that files outside of Teslacam folder were deleted?

 

[DDrawer]

He said they wiped the whole drive. I agree, seems pretty invasive.

 

[BluestarE3]

He said they wiped the whole drive. I agree, seems pretty invasive.

The way I interpret OP's statement is that there were previous Teslacam recordings (from prior to the service visit) that were also deleted; not that there were files outside of the Teslacam folder that were also deleted:

To my surprise they went through the effort to wipe the whole drive...even stuff I had on there before the service.

A techie person would use "whole drive" to refer to the entire storage device; a lay person may use that term to refer to the folder where all the recordings are stored (because there's nothing other than the Teslacam folder on that drive). Not that I think it's alright to delete any files on a customer's drive, but deleting files outside of the Teslacam folder would have been far more egregious. Only the OP can answer which had occurred.

 

[Wennfred]

My SSD card is partitioned with Music on the others side, I will remove mine for sure.

Great post! Thanks

Fred