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Tesla software update bricked my car
- Thread starter Niroc
- Start date
You dont say what "mandatory update" version number you are talking about, and what you have tried. If your car truly is non functional, you contact tesla by going into the app and contacting roadside assistance. You dont call anyone via phone call.
I did contact Tesla twice. I am still waiting after some hours. Incredible horrible experience
stopcrazypp
Well-Known Member
Last time I used roadside assistance, I had an immediate response. It was however for an actual issue on the road (tire puncture). They don't treat you with the same urgency if your car is parked at home.
Roadside Assistance | Tesla Support
Tesla Roadside Assistance is committed to providing you with immediate roadside services, 24/7 365 days a year.
I called the number actually:
Roadside Assistance | Tesla
Contact our roadside assistance team by phone to receive roadside help with your Tesla vehicle any time.
From your description, most likely your 12V battery died. You can probably jump start it to gain access to your car again.
Model 3 Owner's Manual | Tesla
Learn how to properly tow and jump start the vehicle in the unlikely event your vehicle runs out of range.
www.tesla.com
Can we clarify that when you say you "contacted tesla twice" that the what you actually mean is "i contacted tesla by opening the app and requesting roadside assistance, twice"?
phone call. When enter the car the connect to car caused a disruption.
I have a scheduled appointment and the earliest is in a few days. This is a malfunction in the vehicle and no fault of my own. What if I was stranded?
This is upsetting (obviously). But I am not going to vent about all the incredibly bad support I have received so far. I am going to wait the days when my vehicle is looked at. In the mean time, I will make a decision on the relation with Tesla, current and future. As of now, this experience and other things, such as high cost of insurance.. has me considering other options. We also own a KIA EV6 so I have the ability to compare service and EV vehicle operations.
You would use the app and contact roadside assistance, like I mentioned you should do in my first post in this thread, and they would arrange a tow.
The app roadside assistance doesnt take hours to get through to.
The waiting for hours and stuff is actually on you, for not following the support path that is for disabled vehicles. Its certainly possible not to know that, but I mentioned it to you within 5 minutes or so of you making your first post.
I get not wanting to do app based support, but if thats the case, you might as well sell your Tesla as soon as the current issue is resolved, because thats the support path they have laid out. Anything else (trying to call someone and get them on the phone) is difficult to impossible... by design.
Sorry, it has been an upsetting day as I need this vehicle to get to an appointment. Thanks everyone for the input
Good luck with it. BTW I would still recommend trying roadside assistance via the app. Perhaps they can try to re send the update, or see the codes if its a 12v battery issue and do a mobile appointment , or escalate your appointment, or tow the car to a service center if thats needed.
I dont think the regular call in line has any options like that, but I dont know that for a fact.
Since when has a Tesla software update been mandatory? They are all optional, and you can install them when it is convenient for you.
Online support warned me that online will consider me a non emergency. I did go thru the app and They have me scheduled in a few days. That is distressing as I need the vehicle. I think I am a bit upset as I was also told that getting a loaner may not happen.
1. You weren't stranded so there is no sense in worrying about something that didn't happen.
2. If you were stranded you could use your phone, install the Uber app, and they'll take you home.
stopcrazypp
Well-Known Member
Yep, that's exactly the expected response. You aren't actually in an emergency (not on the roadside) so they will schedule you for later.
If you were actually on the roadside, they would have sent someone, if not to try to jump or fix, to tow the vehicle to an SC. Note a loaner is never guaranteed (it is only offered as courtesy, the warranty does not provide for loaners), the SC may offer you Uber credits or sometimes an Enterprise rental car.
I would add that "software update bricked my car" might not actually be the case. I've seen so many people falsely correlate an update to a problem they have to just believe it when I hear it. You have a problem and it needs to be investigated. It might be the update, but it might not.
Just call their customer service. You’ll get a person to talk with within 5 minutes. That’s been the experience every time I’ve called about random things.
1. If it was really bricked then you need it towed to a service center. Contact Tesla roadside assistance.
2. There has never been a "mandatory update". Some cars has never gotten a update since like 2019.
3. If your car goes in to service via a tow, it usually doesn't take days to have them look at your car.
2. There has never been a "mandatory update". Some cars has never gotten a update since like 2019.
3. If your car goes in to service via a tow, it usually doesn't take days to have them look at your car.
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