MarcusMaximus
Active Member
Some slightly positive news about my ongoing flat tire service battle:
Today I got a pro-active call from Sunnyvale Service Center offering to change my appointment to a mobile service one, so it’ll get done about a week earlier. Great.
Some caveats: they can’t do the Bioweapon Defense Mode retrofit because they haven’t gotten the parts and order info for it. I actually have all the parts already(bought them ~6 months back to do the retrofit sans firmware support myself), but apparently they can’t see anything from shop.tesla.com until the parts are sent out. They also won’t be doing the tire rotation since they now charge $88 for it(seems odd, since I was under the impression this was included for life of the tires when I got them installed there).
Aaaand I take back a lot of the positivity there. Just got another call. The tire I was told was repairable(and waited for 2 months for the repair kit to come in for) was apparently suddenly deemed unrepairable, and they went ahead and replaced the tire without bothering to ask me if that was ok or even tell me they were doing it. The call was to collect payment for that.
Had I known the tire wasn’t repairable, I would have purchased it elsewhere and just had them do the installation, since the same tire generally costs less and comes with a warranty.
EDIT: Bonus: By going ahead and replacing the tire without bothering to tell me, they also voided the warranty that would have covered most of the replacement cost.
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