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Trustpilot UK reviews

TheEVadvisor

Member
Jun 4, 2019
122
54
UK
It's really not that bad, was is bad is the fact you can't call the service centres and that has caused this issue, they want to move everything to APP
 
Jul 5, 2019
175
133
Sussex, UK
I've had an excellent experience. Awesome car, few delivery defects which were sorted quickly. Customer communications were brilliant after I got the car. I would never even think about buying another ICE car. Tesla is the future.
 

Martinb999

Member
Jun 28, 2019
158
91
Canterbury UK
I understand your worries pdk42. My experience was that the customer information PRIOR to getting the car was abysmal, lack of information about when it would be here, how to pay etc but once I had a delivery date everything changed. I had excellent service from them notifying me that the car was ready for collection etc and the pick up was really smooth.

My advice is go for it and you will not regret the decision to buy a Tesla. I'm still on cloud 9 with it!
 

p_iv

Member
Jul 8, 2019
51
33
UK
There's a tendency for people who're upset to leave reviews more than happy satisfied customers. Just human nature. So far my experience has been generally very good, although I haven't (quite!) got the car yet, so can't comment on after-sales service. I think some people tend to overstate how good the major (German) premium manufacturers are at customer service. I've personally found Audi to be a pain in the backside to deal with - my order for a new car from them took four months and even then they got the spec wrong, and I didn't hear anything for three of those four months, so Tesla have comfortably exceeded this experience (assuming my car arrives smoothly as planned on Saturday).

Clearly there are some issues and some people have had poor experiences, but I'm not going to get too concerned over 168 reviews over 5 years, especially when 38% are very positive.

Depends on your expectations really. One of the recent reviews seem to be very upset that the sales team wouldn't drive a car out to his home to test it out on his drive. Given the number of new customers/deliveries going on at the moment I'd consider such a request to be a long shot at best, certainly a 1* review if they couldn't accommodate this seems a little unreasonable to say the least.

Right now is crazy busy time, so I'd expect a few people to be a bit disgruntled if they can't get the attention they think they deserve. I'm sure it will improve once the waiting list for M3s gets down to more normal levels and the teething troubles with the massive amount of new cars delivered recently get sorted out.
 
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pdk42

Active Member
Jul 17, 2019
1,077
1,052
Leamington
Thanks for the comforting words! I must stop reading these sort of sites! I got my final invoice today. No errors and the person responsible seemed very efficient and responded to my texts quickly.
 

Fraank

Member
Jul 21, 2019
313
337
UK
Just look at audi.co.uk, BMW.co.uk or Mercedes-Benz.co.uk on that same site, and I don't think you should be overly concerned.

But yes, I do hope (and expect) customer service and service scheduling times to improve over next 6 months, it has to... right??
 

Rooster6655

Active Member
May 3, 2019
1,535
530
UK
This makes such depressing reading:

Tesla is rated "Poor" with 2.0 / 5 on Trustpilot

Please someone tell me it's not this bad! I'm supposed to be collecting Mon but this stuff scares the sh1t out of me!

Well if all reviews aren’t positive then they need to work on it as although positive people don’t leave reviews as often it doesn’t mean negative reviews are acceptable.

This service app thing is pretty useless, especially when the service centre gets in contact and then doesn’t respond.

So right now for me staff/service 1/5 but the car 5/5
 

elecTED

Member
Jun 21, 2019
325
320
Bristol, UK
I’d filter out the extreme negative and extreme positive reviews. The truth is always somewhere along the middle.

Delays and poor customer communications do create poor perception of a brand but it’s not the whole story. What Tesla have done and are doing, others are copying and following.

Apple, air bnb, google, eBay, Uber, Amazon.... you can add Tesla to that market/industry disruptor group.

Just set your expectations that there will be some minor hiccups and delays along the way but you will end up with a fantastic car if you are patient enough.

If you don’t like the car after taking delivery return it within 7 days/1000 miles for a refund. Wonder if anyone has actually done this...
 

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