Hi all - I buy a *lot* of cars and trucks and am very familiar with the traditional method and all the frustration, games and at times, out right lying, involved when dealing with car dealers.
This is my first transaction with Tesla (well I did have an early deposit on a Model 3 but gave that up). Anyway, being familiar with the 'normal' way of "see a car, drive the car, buy the car and take it home" I am struggling with what is currently happening. So hoping that others can share their experience and maybe this is just the normal method for Tesla and I just have to be patient.
On Saturday Sep 28th, I saw a nicely equipped and in price range, for a 2016 Model 75 (that was the ad wording 75). All the pictures however show clearly "60" emblem. When talking to the Tesla salesperson, he explained it was originally sold new as a 60 but being just a software limitation/block, when it is resold through Tesla it has been 'unlocked' and is in fact a 75. Ok seems odd but I understand that it could be true - so how do I verify this is true when I pick the vehicle up?
Which is the second issue - it was explained that Tesla has a 3rd party contractor responsible for storing and delivering (to a Tesla delivery center) their used Tesla's. As of today, Sunday October 6th, the car hasn't moved and Tesla (including the 'delivery manager/specialist') still has no ETA when I can actually get the car.
That to me is beyond bizarre. I did the $2500 deposit, I have my RN number, my Tesla account shows the car but still no idea when I can actually get the car. This is just a full cash purchase, no trade, etc.
Does this seem normal? I am really puzzled how over a week later I am unable to actually complete the purchase of a vehicle. Trying to be patient but multiple calls & emails continue to be met with the same response "It is out of our control, no ETA, etc etc".
Well I know this was a long post and I appreciate any feedback/advice how to move forward. Hopefully this is normal for Tesla, which while I think is ridiculous, at least I know its not out of the norm.
Thank you!
This is my first transaction with Tesla (well I did have an early deposit on a Model 3 but gave that up). Anyway, being familiar with the 'normal' way of "see a car, drive the car, buy the car and take it home" I am struggling with what is currently happening. So hoping that others can share their experience and maybe this is just the normal method for Tesla and I just have to be patient.
On Saturday Sep 28th, I saw a nicely equipped and in price range, for a 2016 Model 75 (that was the ad wording 75). All the pictures however show clearly "60" emblem. When talking to the Tesla salesperson, he explained it was originally sold new as a 60 but being just a software limitation/block, when it is resold through Tesla it has been 'unlocked' and is in fact a 75. Ok seems odd but I understand that it could be true - so how do I verify this is true when I pick the vehicle up?
Which is the second issue - it was explained that Tesla has a 3rd party contractor responsible for storing and delivering (to a Tesla delivery center) their used Tesla's. As of today, Sunday October 6th, the car hasn't moved and Tesla (including the 'delivery manager/specialist') still has no ETA when I can actually get the car.
That to me is beyond bizarre. I did the $2500 deposit, I have my RN number, my Tesla account shows the car but still no idea when I can actually get the car. This is just a full cash purchase, no trade, etc.
Does this seem normal? I am really puzzled how over a week later I am unable to actually complete the purchase of a vehicle. Trying to be patient but multiple calls & emails continue to be met with the same response "It is out of our control, no ETA, etc etc".
Well I know this was a long post and I appreciate any feedback/advice how to move forward. Hopefully this is normal for Tesla, which while I think is ridiculous, at least I know its not out of the norm.
Thank you!