Called Tesla and they said that my order is not visible against my personal details. Called the salary sacrifice team and told me that it might take more time until I get an RN. I cannot access the chat for some reason, is there a link for it ? Thanks.
If using Salary Sacrifice there is a process in the background that takes a while, as an example, here is my timeline:
30/01: Placed order on company lease portal, also placed an order direct on Tesla website so I could get in the queue.
02/02: Employer internal approval process completed.
03/02: Lease provider confirmed they had placed the order with Tesla....they hadn't, it was just an automated email.
07/02: Called lease provider to check all was progressing, I was assured it was all ordered and they had advised Tesla they would take over my order. They hadn't.
10/02: Tesla advised that Lease Co hadn't taken over my order yet, called Lease company who stated there was a 'problem' with the price I had been quoted. They blamed Tesla data feeding their website, anyway I was re-quoted and a new increased price was agreed.
15/02: Tesla confirmed that my order had been taken over by the Lease company.
So if we ignore the additional delay due to the incorrect pricing, it would still have been around 10 days from me placing the order on the company portal to receiving an RN number.
I received an RN number on 30/01 as I had placed a personal order directly with Tesla to try and get a 1st Quarter delivery. This seems to have worked so far, as my EDD has always been 19-31 March.
If you wish to use Tesla chat, got to the Tesla website and click on the Model Y as if you are going to place an order, a small chat icon should appear on the bottom right of the screen.
Hopefully that helps.