Unable to open Support Ticket or Escalate for Executive Review

glide · Jan 14, 2019

I am unable to open or escalate a ticket via my Tesla account.

Is anyone else experiencing this issue? It has been like this for a few days now.

Rural · Jan 24, 2019

Support LOL, sorry bud.

neroden · Jan 24, 2019

Call service, perhaps. The call center actually seems to be responding now?

one5n1neSDoo · Dec 11, 2019

Did they remove this? I need to use this.

glide · Dec 12, 2019

one5n1neSDoo said:
Did they remove this? I need to use this.

It’s gone. You can contact Tesla through mobile app only.

jelloslug · Dec 21, 2019

glide said:
It’s gone. You can contact Tesla through mobile app only.

You can chat through the Tesla.com site. I tested it just the other day when someone else said you can't.