My 2021 Y with dual motors and tow pkg (18k) popped up this message 10 days ago, just as I was about to leave for a camping trip, all loaded with a trailer full of camping gear. So “reduced range and charging capacity” was no small issue.
So I changed my destination to a closer provincial park and headed out with capacity down to 475 km from 518. Topped it up twice (to about 475) with no problem but third attempt maxed out at 350 km.
Got home with all my gear, with 109 km remaining and the car was then towed by Tesla for service. They are providing a rental and all I know is that there are 13 other teslas ahead of me at this Vancouver BC service centre, all waiting for batteries.
Last summer, my 12V battery failed also and required a tow so I’m not having much luck with this car. It’s a dream to drive and a dream to tow with, but this is NOT what I expected from a tesla.