VIN removed from account after delivery

[freeride1]

I took delivery of my Model 3 AWD yesterday. Today, I woke up and opened the app to check my battery level. The app said the Model 3 has been removed from my account. I checked my Tesla account online and there was no VIN number there either. The app worked great yesterday to interact with the car to pop the frunk, etc. Today, the app does nothing other than let me watch orientation videos.

Here is the really weird part... I called Tesla service and gave them my VIN. They said this VIN is associated with someone else! They said they need to get in touch with my delivery advisor who of course isn’t in the office yet. The service guy suspected that the delivery team got papers swapped on their desk or something when finalizing the delivery.

Has anybody else experienced this?

 

[freeride1]

Update....

I called the delivery team a couple hours later when they were in the office. The issue was that they didn’t mark my vehicle as delivered yesterday after delivery. Then there must have been an additional issue in that it got associated with someone else.

They completely resolved the issue while I was on the phone with them and the app works for me again.

 

[R1Fast]

Seems to happen to quite a few people. In my case it was after 1 week and the app locked me out. Quick stop by the SC resolved it same day.

 

[BillO]

Yes, a similar thing happened to me too. I learned to use the key card for a couple of days, so I guess it wasn’t entirely a bad thing. Today I can use the app again and my Tesla account is straightened out.

 

[rdunniii]

Yup, happened to me too. Had to go back to the card key for a couple of days until it got straightened out.