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Wait times at some Service Centers becoming comical? Basic warranty repair 45 days?

Discussion in 'California' started by cantdecide, Nov 23, 2015.

  1. cantdecide

    cantdecide Member

    Joined:
    Dec 21, 2012
    Messages:
    271
    Location:
    Portola Valley, ca
    Over the weekend my driver side front window became basically unusable. When I attempt to shut the window black goo comes up, and the window almost always automatically lowers itself again. After a bunch of attempts eventually I managed to get the window to shut... but I won't dare to open that window until Tesla fixes the issue. This makes it difficult to get into the parking garage at work (badge required) or to get the mail from our mailbox (a mile from our house) and all the other reasons to open a window.

    Having paid for every possible service/ranger and warranty option available when we bought the car I would have expected a quick fix, a loaner if it is going to take any significant time, etc, etc...

    I emailed my local service center [and it is great that they are on email] but was somewhat disappointed by the reply:
    Reminds me a little of https://www.youtube.com/watch?v=mN3z3eSVG7A#t=44
    Now, it isn't the local service center employee's fault that they are so flooded that they can't make my window functional for 45 days... but when is Tesla going to fix this sort of thing? Wait times of over a month seem to be the normal thing for some service centers.

    Is there a web page listing wait times for the various service centers? Even the DMV has that for their offices, and you aren't waiting 45 days there.
    Should I just call around to all the local service centers to try to find something earlier? Is that likely to help? I'll be down in Carmel later this week, so maybe I should try Seaside?
    I was hoping to trade in my S for my signature X before January 7... but now I'm not so sure they can take my trade in if I need to wait that long for a trade in valuation... and it would be difficult to sell privately with a non-working window. This leaves me rather stuck [like my window I guess].
     

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