Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Walk away door lock not working

Cal123

Member
Jan 20, 2021
6
4
Raleigh
2021 M3 LR 1.5 K miles. Walk away door/windows lock not working with the authenticated bluetooth enabled iPhone ever since I had service done on Jan 16 (steering wheel off center and some alignment issues on brand new car). Walk away option with sound confirmation is turned on in Locks. Mobile access option in safety and security is turned on. I did the factory reset. I did the power off. I disabled and enabled Bluetooth many times. I also reset my phone key multiple times with the key card. I deleted and re-installed Tesla app. It’s recognizing my phone key while getting in my car. However, walk away lock is not working. Doors stay unlocked. Climate stays on after I walk away from the car. I have to manually turn off vis phone Tesla app. Nothing is working. Please advice.
 

Cal123

Member
Jan 20, 2021
6
4
Raleigh
Thank you LionXng for your advice. I never created driving profile before. I just did one with easy entry. You know what, walk away door lock started working again. Also, climate and screen both turned off along with doors. Wonder what’s profile has to do with walk away lock. Anyway, Keeping my fingers crossed.
 

HAF-VA

Member
Feb 27, 2020
6
9
Virginia
I had this issue and I finally diagnosed it when I got out of the car and saw that on the screen the seat belt warning light was still on. It was a bad seat sensor that had to be replaced by Tesla (under warranty). If if thinks you are still sitting in the car it doesn’t lock the doors when you walk away. See if this is the cause of your issues.
 
  • Helpful
  • Like
Reactions: Gasaraki and Dre78

Cal123

Member
Jan 20, 2021
6
4
Raleigh
I had this issue and I finally diagnosed it when I got out of the car and saw that on the screen the seat belt warning light was still on. It was a bad seat sensor that had to be replaced by Tesla (under warranty). If if thinks you are still sitting in the car it doesn’t lock the doors when you walk away. See if this is the cause of your issues.

Thank you again. You are absolutely right. Problem came back. I turned the radio/stereo on before exiting the car. I opened the door. Closed it properly. Walk away lock did not work. I manually locked the car. I manually turned off the climate. Interestingly radio still stayed on. That means it’s sensing someone is inside. I did not see the seat belt sign on the touchscreen nor any open door on the car’s avatar. I scheduled service with Tesla. Damn, it’s just 1500 miles driven. Already have do many issues. I believe steaks really got to work on the quality issues
 
  • Like
Reactions: Dre78

stopcrazypp

Well-Known Member
Dec 8, 2007
10,027
4,960
Thank you again. You are absolutely right. Problem came back. I turned the radio/stereo on before exiting the car. I opened the door. Closed it properly. Walk away lock did not work. I manually locked the car. I manually turned off the climate. Interestingly radio still stayed on. That means it’s sensing someone is inside. I did not see the seat belt sign on the touchscreen nor any open door on the car’s avatar. I scheduled service with Tesla. Damn, it’s just 1500 miles driven. Already have do many issues. I believe steaks really got to work on the quality issues
Given the issue came after the first visit, it's also possible they screwed something up in the process of doing your first service.

I also got a new 2021 SR+ and it was in to buff out some scratches on it found on delivery, but there is now a new nick on it in the same area, that was not there when I dropped it off. They are going touch up next time when I get my glass replaced (on order to do so scratches on some of the glass). But it goes to show sometimes bringing it in for service can introduce other problems. Fingers crossed they don't introduce new issues when replacing the glass.
 

elptxjc

Member
Dec 15, 2019
752
142
El Paso, TX
Hey OP, this might sound like a stupid question to you, but want to ask it for new owners too: How far are you walking away from the car? I initially thought 'walk away door locking' wasn't working either... until I turned mirror auto-fold on. I walked away to the store, and was going to lock the car from the app, when I realized I didn't have my face mask, so went back to the car to get it. And lo and behold, the mirrors were folded in, meaning the car locked itself. So got my mask, and walked away backwards until the car locked (parking lights flash too), and I was pretty far away when it happened. I'm talking probably 6 parking spaces away, which is A LOT. But now I know how it works. Oh, and your app must be active for the car to lock, so you know. If you 'swipe' it off your phone screen, the car wouldn't auto-lock, as an FYI.

Finally, I have 'lock with sound' activated, but the stupid sound is so feeble I cannot hear it unless car is in front of a wall, and there's no noise around. And I have good hearing. Tesla needs to make the sound more obvious. And a double beep at that, like most other cars. I like how Audis sound :).
 
  • Disagree
Reactions: Gasaraki

SMAlset

Well-Known Member
Mar 4, 2017
9,012
9,728
SF Bay Area
Lol we HATE cars that use what sounds like 80db horn sounds to indicate when the car locks. We actually prefer the not blasting horn of our Teslas. We both have programmed the folded mirrors on exit in addition to the horn (wind and traffic noise can interfere with hearing it) it’s easy to see the state of the mirrors. Nothing like falling asleep at night and hearing your neighbor or his kid has just arrived home for the night when he exits his car.
 

elptxjc

Member
Dec 15, 2019
752
142
El Paso, TX
There's always a middle line. I don't want it at 80dB, but not at 5 either. Plus you can disable it at home, although you'd NEVER bother anybody with a normal beep. Tough crowd here, exaggerating everything, but will get used to it.
 

Cal123

Member
Jan 20, 2021
6
4
Raleigh
Given the issue came after the first visit, it's also possible they screwed something up in the process of doing your first service.

I also got a new 2021 SR+ and it was in to buff out some scratches on it found on delivery, but there is now a new nick on it in the same area, that was not there when I dropped it off. They are going touch up next time when I get my glass replaced (on order to do so scratches on some of the glass). But it goes to show sometimes bringing it in for service can introduce other problems. Fingers crossed they don't introduce new issues when replacing the glass.

Thanks for your advice. I took my car to M3. It was indeed a seat occupancy sensor issue. They opened trim, seat foam/pad and re-adjusted the sensor. I was told that if issue return, then trim, foam and sensor need to be replaced. It’s working fine. Keeping my fingers crossed. Lots and lots of quality issues Tesla need to work on.
 

Cal123

Member
Jan 20, 2021
6
4
Raleigh
Thanks for your advice. I took my car to M3. It was indeed a seat occupancy sensor issue. They opened trim, seat foam/pad and re-adjusted the sensor. I was told that if issue return, then trim, foam and sensor need to be replaced. It’s working fine. Keeping my fingers crossed. Lots and lots of quality issues Tesla need to work on.

Update on seat occupancy sensor repair: issue of non-working walk away lock feature returned right next day. It seems like an intermittent issue. It’s mostly triggered by long driving about one hour or so with seat occupancy sensor stay pressed. I was able to see seat belt reminder sign on touchscreen through the window after exiting the car. That means seat occupancy sensor is sensing as if someone is sitting inside leading up to failure of walk away lock feature with everything including hvac, radio staying on. I have to manually turn it off. Let’s see how Tesla address this issue. Replacing the entire driver seat with sensor? It’s worth noting that it’s been just two weeks I took the delivery of this car. I have already been to SC x 2, initially for alignments issues in brand new car and then walk away lock failure. Otherwise, I don’t have issues with car performance which is as expected. But failing sensors are really annoying.
 

IronQQQ

Member
Jun 11, 2019
175
200
91730
Update on seat occupancy sensor repair: issue of non-working walk away lock feature returned right next day. It seems like an intermittent issue. It’s mostly triggered by long driving about one hour or so with seat occupancy sensor stay pressed. I was able to see seat belt reminder sign on touchscreen through the window after exiting the car. That means seat occupancy sensor is sensing as if someone is sitting inside leading up to failure of walk away lock feature with everything including hvac, radio staying on. I have to manually turn it off. Let’s see how Tesla address this issue. Replacing the entire driver seat with sensor? It’s worth noting that it’s been just two weeks I took the delivery of this car. I have already been to SC x 2, initially for alignments issues in brand new car and then walk away lock failure. Otherwise, I don’t have issues with car performance which is as expected. But failing sensors are really annoying.

Any updates on this? I have a 2019 Long Range with this issue except that the no seat belt icon is not displayed. It's been intermittent ever since I bought the car. It's 41k miles later and I'm thinking I need to schedule service before warranty runs out.

I've tried opening and closing passenger door but that has no effect. It's always opening and re-closing driver door that solves it.
 

Cal123

Member
Jan 20, 2021
6
4
Raleigh
2021 M3 LR 1.5 K miles. Walk away door/windows lock not working with the authenticated bluetooth enabled iPhone ever since I had service done on Jan 16 (steering wheel off center and some alignment issues on brand new car). Walk away option with sound confirmation is turned on in Locks. Mobile access option in safety and security is turned on. I did the factory reset. I did the power off. I disabled and enabled Bluetooth many times. I also reset my phone key multiple times with the key card. I deleted and re-installed Tesla app. It’s recognizing my phone key while getting in my car. However, walk away lock is not working. Doors stay unlocked. Climate stays on after I walk away from the car. I have to manually turn off vis phone Tesla app. Nothing is working. Please advice.
I am not experiencing any issue ever since Tesla replaced the seat cushion and occupancy sensor. I had driven 14 K miles and walk away lock feature is working just fine as expected. Keeping my fingers crossed.
 

IronQQQ

Member
Jun 11, 2019
175
200
91730
I've scheduled service (my warranty is running out soon on my 2019 LR RWD). I've also been able to replicate the problem with some regularity. Driving the car a short distance... i.e. driving up driveway... parking, get out, get back in and drive a short distance... a few feet, the problem will manifest itself with no seat belt indicators. I've also walked around the car opening and closing each car door and the passenger and rear doors have no effect. Only opening and closing the driver side door will turn the car off. I also replicated this by driving a short distance... approx 75 ft... as if you're switching parking spaces. same results. this has been happening ever since I got the car back in mid 2019.. but lately has begin to occur a lot more often (i.e. once ever month or two or three) to sometimes happening once every few days and sometimes more than once a day.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top