WTF is wrong in Tesla Used sales department?!

[erik_k]

Found a car I want on Tesla Used site. Click to buy, takes over a full day before a "Delivery Specialist" can be bothered to send me a form email.
Then the only "right" thing he did is call me almost 36 hours after my online purchase and proceeds to inform me for $2,000 Tesla can ship the car to the Delivery Center 5 HOURS FROM MY HOUSE. No thanks, a 10-hour round trip is not acceptable. Ship it to my house please. He says no can do. For $2,000 Delivery you can't deliver it to my house?!?!

For $2,000 Tesla can profitably ship the car to my house and while it passes through TX they can process the sale from TX.

Not hard. Why does Tesla employ folks like W. C. in Fremont who can't think their way out of a paper bag?

FFS, Telsa's own Terms & Conditions already specifically address this!!!!
"If you wish to pick up your Vehicle in a state where we are not licensed to sell the Vehicle, or if you and Tesla otherwise agree, Tesla will, on your behalf, coordinate the shipment of your Vehicle to you from our factory in California or another state where we are licensed to sell the Vehicle. In such a case, you agree that this is a shipment contract under which Tesla will coordinate the shipping of the Vehicle to you via a third-party common carrier. You agree that delivery of the Vehicle, including the transfer of title and risk of loss to you, will occur at the time your Vehicle is loaded onto the common carrier’s transport (i.e., FOB shipping point). The carrier will insure your Vehicle while in transit and you will be the beneficiary of any claims for damage to the Vehicle or losses occurring while the Vehicle is in the possession of a common carrier."

So ship the car to AZ or TX, sell it to me from that state, then deliver it to my house in MS.

Why does Tesla fail at selling cars?!?!?!

 

[jeffro01]

You're talking about a used car, not a new one. If you want new car service, buy a new car. Besides, you're crazy to buy a used Tesla 5 hours from a service center...

Honestly, and I have plenty of issues with Tesla right now, I don't see what your problem is.

Jeff

 

[rhumbliner]

Besides, you're crazy to buy a used Tesla 5 hours from a service center...

We live 5 hours from the nearest service center so we take advantage of their mobile service. Love it. I don’t see any downside to a faraway SvC when their mobile support is so good.

 

[davewill]

For starters, they aren't able to sell in TX, either. I would suppose that if they can't sell in your state, that means they can't deliver it to you there since that would become the place that it was sold. The only way I could think of to sidestep that would be to be have an agent accept delivery of the car at the SC, and then separately ship it to you. Personally, I would prefer to inspect the car before accepting delivery.

P.S. Can you fly to where the SC is?

 

[jeffro01]

We live 5 hours from the nearest service center so we take advantage of their mobile service. Love it. I don’t see any downside to a faraway SvC when their mobile support is so good.

LOL... There are a number of things mobile support can't do, you just haven't been lucky enough to experience them...

Jeff

 

[jeffro01]

For starters, they aren't able to sell in TX, either. I would suppose that if they can't sell in your state, that means they can't deliver it to you there since that would become the place that it was sold. The only way I could think of to sidestep that would be to be have an agent accept delivery of the car at the SC, and then separately ship it to you. Personally, I would prefer to inspect the car before accepting delivery.

P.S. Can you fly to where the SC is?

Only they absolutely could, and have by the way many times, ship the car to the customers doorstep no matter what state as the customer is actually "buying" it in CA... Tesla does this on new cars, or at least they used to, on a regular basis. What's happening here is the difference between a new car and a used car, there's no incentive for Tesla to deliver a used car so they aren't doing it.

Jeff

 

[erik_k]

You're talking about a used car, not a new one. If you want new car service, buy a new car. Besides, you're crazy to buy a used Tesla 5 hours from a service center...
Jeff

I understand your point Jeff but that’s NOT the closest Service Center. It’s the closest “Used Car Delivery Center” which Tesla has deemed capable of detailing a car and letting a new owner pick it up from.

As I was looking as the T&C that say you can accept delivery at any Tesla location***, I discovered a new Service Center in Pearl/Jackson, MS which is only 90 minutes from my house. It only opened 2 months ago.
Tesla is also finishing up a brand new Service Center in the New Orleans, LA area. So Tesla is definitely investing in vehicle Service Centers.

*** Even though Tesla’s own documents say you can accept delivery at any Tesla location, that’s 100% not true according to the Tesla Used S.A. There are only a limited number of delivery locations for Used cars, which aren’t searchable on Tesla's website of locations

Neither of these new Service Centers in MS or LA are authorized to be “Tesla Used Car Delivery Centers”.
Right now the car is in the SF Bay Area. I’m in Reno/Tahoe right now. Reno has a Showroom and Service Center, but it’s not a Tesla Used authorized “Tesla Used Deliver Center” either.

Why, for $2,000 delivery fee can’t I pick up a Used P85D at Reno’s Showroom/Service Center?! Closest one to me outside of CA should be Reno at 45 minutes away but instead I’ll have to go 8 hours away to Las Vegas. I’ll make it an add-on vacation so it won’t be so bad, but still. This is frikkin ridiculous to charge $2,000 delivery and have only a secret list of authorized “Tesla Used Deliver Centers”.

It would have been FANTASTIC for Tesla to publish these locations so I wouldn’t have been blind-sided by this. Still not sure if they’re telling me the truth or yanking my chain telling me there’s no way in hell they can ship a Used car to my house. eBay can do it, why can’t Tesla? Especially when they charge a flat rate $2,000 transportation fee?

As it stands the real culprit are the politicians in CA who require 8% Sales Tax on any vehicle picked up in CA even if that car will be immediately driven out of state and registered in another state.

As a native born and raised Californian I’m deeply saddened by how absolutely horrid and greedy California politics has become.

So I’m spending $2,000 for Tesla to ship the car a few hundred miles to Nevada, instead of picking up in CA and getting stuck with a $4,000 CA Sales Tax Bill.

It’s stupid, CA can do better, and Tesla can do better. Tesla can and would ship a new car to my house, and they would charge less to do so! Tesla can and should ship me a used car to my house when I’m paying them $2,000 for transportation.

At this point I’ve accepted this $2,000 transportation a few hundred miles to NV as a cost of “doing business”. I’m looking forward to my Used P85D. Hopefully it’ll get from CA to Las Vegas quickly and I’ll be able to pick it up and drive it back into CA to show it off to my family and friends still there. Then I’ll drive it home to MS. See how stupid this all is? For $2,000 Tesla ought to be able to deliver it to my door, or at least to their own Showroom/Service Centers in Reno, or MS, or LA.

I really see now why people say they love the car but hate the company. I’m just hoping I’m going to love the car and forget this PAINFUL purchase experience.

 

[erik_k]

For starters, they aren't able to sell in TX, either. I would suppose that if they can't sell in your state, that means they can't deliver it to you there since that would become the place that it was sold.

Actually they can’t/don’t SELL in TX but they do DELIVER there. It’s like buying anything else on the internet. It’s interstate commerce with the SALE transaction/virtual signing occurring in a friendly jurisdiction like NV, but DELIVERY in TX. You as a TX resident can order and pay for your Tesla online and the “transaction” occurs in NV or wherever Tesla deems it to occur. Then you own the car not Tesla and Tesla just coordinates delivery of that car you already own to you in TX.

They can and do perform the same thing for New sales into MS. If I were ordering a new car this would be simple. This is all excused by the Tesla Used Sales people as needing a Used Car to be picked up at a Delivery Center “so they can detail it” and so I can inspect and potentially refuse it.

Here’s the BS in that. Tesla can ship a new car to my house. It won’t be detailed after hundreds or thousands of miles on a truck. And I can refuse delivery of a New Tesla and return it within 7 days or 1,000 miles. All that can be done with shipping a New Tesla to my house for less than the $2,000 Tesla Used charges.

There’s just no valid reason to treat Used cars so much differently than New cars. It’s not customer friendly at all and starts my relationship with Tesla as a first-time owner on a very sour note.

 

[HankLloydRight]

The P85D is a great car! Congrats. You'll love it and all the troubles will quickly fade away.

Two years ago, I spent about $20k to 'upgrade' from my P85+ to a used P85D(+). Once I committed to the deal (but before I got the car a few weeks later), I started to have buyers remorse. That was A LOT of cash to spend just for a few upgrades that I really didn't need (namely AP1, next gen seats, dual motors). But boy oh boy, after driving it for just one week, it was totally worth it! I never looked back and now I'm still thrilled as punch to have it. I'm taking it on yet another 2000 mile road trip next week.

Good luck!

 

[ckoval7]

lol. Tesla has much bigger issues on the used car side of things, and your complaint is that they won't bring it to your door.

 

[davewill]

lol. Tesla has much bigger issues on the used car side of things, and your complaint is that they won't bring it to your door.

His complaint is that they won't bring closer than 5 hours from his door. I rather see his point on that. In fact, I'm not sure I would put up with it myself.

 

[Darren Donovan]

There are many car transport company who will drop off your car pretty much anywhere in the CONUS, their fee is around $2000. Tesla can certainly do it, but just doesn't want to. SMH.

 

[GreenT]

I understand your point Jeff but that’s NOT the closest Service Center. It’s the closest “Used Car Delivery Center” which Tesla has deemed capable of detailing a car and letting a new owner pick it up from.

snip

I really see now why people say they love the car but hate the company. I’m just hoping I’m going to love the car and forget this PAINFUL purchase experience.

Back when I got mine, if they pulled this crap I would never have given them the time of day!
Surely, the car is the company, ergo, the company is the car.
I fail to understand why anyone buys this car when the nearest SC is 5 hours away?
(And even then, the horror stories we hear about service if it were only a mile away )

forget this PAINFUL purchase experience?
Good luck with that ...

 

[erik_k]

I fail to understand why anyone buys this car when the nearest SC is 5 hours away?

forget this PAINFUL purchase experience?
Good luck with that ...

As I elaborate in a post above my nearest Service Center is only 90 miles/minutes away. The issue is that Tesla Used will not allow me to accept delivery there. Once I have the car I can always avail myself of Mobile Service or get it to the SC pretty easily.

 

[erik_k]

I fail to understand why anyone buys this car when the nearest SC is 5 hours away?

forget this PAINFUL purchase experience?
Good luck with that ...

As I elaborate in a post above my nearest Service Center is only 90 miles/minutes away. The issue is that Tesla Used will not allow me to accept delivery there. Once I have the car I can always avail myself of Mobile Service or get it to the SC pretty easily.