Hi Brent (I think thats your name?).
I'm kind of in the opposite situation of Matty. I purchased X-Care 4y/50K a few months ago. Finally had an issue come up and was ready to have X-Care take care of things. Everything went great with X-Care until I got to the service center for my appointment, and to my surprise, I still have an active manufacturers warranty until December 2021, so Tesla covered the repair today.
Since I still have an active Tesla warranty, X-Care is not needed yet. I believe I read somewhere in your posts that we can request a pro-rated refund. Is that correct? If so, who do I contact for that? And once my Tesla warranty expires, will I be welcome back to X-Care?
For others reading: X-Care has been great. Their reps are friendly and responsive. My only complaint about X-Care is actually on Tesla's side. Before I knew I still had an active Tesla warranty, the service center staff looked at me like I was just making X-Care up and were visibly annoyed that they were going to have to make multiple phone calls to X-Care. So X-Care, it would be greatly appreciated if you guys could somehow get that mandatory contact from Tesla service reps down to a single phone call instead of both before and after the repairs.