$1k Refunds on FSD Start March 11

[Daniellane]

All I can say is try to be patient.
Purchased FSD on 10/24 for $5,000 +tax with a commitment that $1,000 would be refunded automatically on the “back-end”
I received a $1,000 +tax credit on my Visa account as promised on 1/29. So more than 3 months. But I did get it.

 

[BjornN]

Refund of $1,000 received March 18th (as the price was reduced to $2,000)
FSD upgrade purchased for $3,000 on March 2nd
Delivery December 21, 2018
Purchase (with EAP) agreement December 11th, 2018

 

[Zirak]

Refund of $1,000 received March 18th (as the price was reduced to $2,000)
FSD upgrade purchased for $3,000 on March 2nd
Delivery December 21, 2018
Purchase (with EAP) agreement December 11th, 2018

Did you contact someone to get the refund process started? I purchased on 3/3 and still have yet to receive the refund to my CC...

 

[BjornN]

Did you contact someone to get the refund process started? I purchased on 3/3 and still have yet to receive the refund to my CC...

Yes, I wrote an email to [email protected] with the receipt attached.

 

[SergeyUser]

I asked again where is the refund, and the only response was "I apologize I have not received any information." I assume Tesla Customer Support team is pretty clueless at the moment about what is going to happen and when.

A follow up question resulted in the following final response: "I'm sorry, this request is processed through another team. Unfortunately there is not an ETA at this time."

 

[KenR]

Grrrr I got a different story today... I purchased on March 1st in the afternoon. Called March 5th and asked why I was charged 3k and not 2k. I am LR RWD and bought EAP with car back in April of 2018. They confirmed they over charged me and told me 3-5 days. That turned into next week. That turned into they would be processed March 11. And today when I called I was told it was a glitch and that they were processed March 18th and I would see it in 3 weeks. LOL I may or may not have heard the Tesla rep tell me to file a CC dispute just in case. That takes 6 weeks with AMEX. So I did. Figured if it does come in the next 3 weeks I can call AMEX and close the dispute.

 

[Zirak]

Yes, I wrote an email to [email protected] with the receipt attached.

Tesla never sent me a receipt (it only shows up under my account as "Full-self driving" option)... did you have to request someone for one?

 

[jdirik]

I ordered FSD on March 1. Received a response today to my recent request on the website telling me to expect payment by March 30 and to contact Tesla after that date if not received. Sounds like they are on top of this.

 

[BjornN]

Tesla never sent me a receipt (it only shows up under my account as "Full-self driving" option)... did you have to request someone for one?

The receipt is the only thing I got. There is no listing of any options on my account.

 

[insaneoctane]

Funny, no receipt here but FSD showed up within minutes on my account. I have written numerous emails asking for both a status on the refund as well as a receipt for my records. Haven't heard anything from them in over 4 days...

 

[Zirak]

The receipt is the only thing I got. There is no listing of any options on my account.

So far it seems like you're the only lucky one to have received a refund for this so far... I've attempted to contact Tesla several times with different communication attempts and none have yielded a response back (even [email protected])...

 

[Roys3]

I just now put in a dispute with my credit card. Tesla needs to act fast, or they will get bonked chargeback fees.
The dispute amount was $1K, not the full $3K paid.
I'm just tired of waiting, and wanted to get the dispute in before the card payment due date.
Tesla needs to get off their ass on this...

 

[Zirak]

I just now put in a dispute with my credit card. Tesla needs to act fast, or they will get bonked chargeback fees.
The dispute amount was $1K, not the full $3K paid.
I'm just tired of waiting, and wanted to get the dispute in before the card payment due date.
Tesla needs to get off their ass on this...

I'm tempted to do the same... I might give them one more week....

 

[moogoo]

I'm thinking about doing the chargeback route too. Anyone get a refund doing it this way? Tesla CS is clueless when actual refunds will occur

 

[Zirak]

I sent another ticket threatening a partial chargeback, hoping to get a response. I've sent email/responses every other day since March 13th, with no response... If no response by Friday, I'll card my bank, explain the circumstances behind it.

 

[Painkiller89]

What proof do i submit to the credit card company? I did not receive an invoice or receipt. But been told numerous times that refund will be issues.

 

[KenR]

I already did the chargeback. AMEX for me said 3 weeks I have to submit the pdf of the charge. Sooo I'm delaying that until the last day just in case we get a check as promised within 3 weeks from March 18th.

 

[Daniellane]

Just be happy you got the temporarily lowered price and be patient for a refund. If you screw around with the order too much, don’t be shocked if you end up getting the whole transaction credited back and the order cancelled entirely with your only option of replacing your order at today’s price.

 

[moogoo]

I'm doing amex also, we have to submit an invoice? I did not get anything. I actually purchased the fsd by accident from my phone. But for 2k I'm game.

 

[moogoo]

We'll see, I bought by mistake as it only requires 2 clicks on smartphone. Everytime I asked for a full refund and to remove fsd, they have an excuse saying it is part of the car configuration now and is non refundable.

Just be happy you got the temporarily lowered price and be patient for a refund. If you screw around with the order too much, don’t be shocked if you end up getting the whole transaction credited back and the order cancelled entirely with your only option of replacing your order at today’s price.