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2 yr free super charging not showing up

SG25

Member
Sep 13, 2019
18
13
skokie
I took delivery of my model 3 LR AWD on 9/24. As an incentive for taking delivery before oct 1st I was given 2 yrs of free supercharging. When I go to the loot box in my app it shows that I have 2000 super charger miles instead of unlimited. Is that how it’s supposed to be? Or should it show up as “unlimited”
 

C3XGarage

Member
Nov 15, 2017
108
72
California
I took delivery of my model 3 LR AWD on 9/24. As an incentive for taking delivery before oct 1st I was given 2 yrs of free supercharging. When I go to the loot box in my app it shows that I have 2000 super charger miles instead of unlimited. Is that how it’s supposed to be? Or should it show up as “unlimited”
I was told they are applying it Oct 1st
 

wingnutsglory

Member
Aug 19, 2019
146
29
PNW
I just got off the phone with a delivery specialist, and they noted that it is in my account as long as delivery is by the end of the month. It’s not showing up on any of my account pages.
 

Bears249

Member
Sep 14, 2019
87
34
Atlantic City
I was also told it would show in our accounts October 1st. I picked up 5 days before they announced the incentive and they still said they’d give it to me. Allegedly they got the OK to apply to any deliveries within a week of when it started.
 

tm3p-fan

Member
Sep 19, 2019
76
20
FL
The question is: Is it 2yrs or 2000 hours? Yes, I see that on my order for a Sep 29/30 delivery too and yes, I did hear it will be applied on 10/1...when the Q3 #s are closed.
 

Redeye280z

New Member
Dec 13, 2019
1
0
Montreal Quebec
I was also promised free supercharging when I took delivery of an in stock car before the end of September but now they are saying they wont honor it.who can I contact to get this resolved?
 

Darthbenji

Active Member
Mar 27, 2018
1,003
594
Ontario
I emailed my delivery guy last week of October and said ok, enough is enough, get it sorted out. It was on my account within a couple days. What possible reason can they be giving you for not honouring a much publicized incentive they had going?
 

Stborja

Member
Sep 28, 2019
7
0
Palmdale, CA
I was also promised free supercharging when I took delivery of an in stock car before the end of September but now they are saying they wont honor it.who can I contact to get this resolved?

It’s a battle to get it activated. I just recently had success last week. I took delivery on September 26, I had to email them and constantly follow up weekly. My sales advisor was no help and stopped replying. Called the delivery center, and found a helpful employee, got their email and they helped me out after a few weeks of me bugging.
 

Twochewy

Member
Dec 3, 2019
40
29
Seattle
My sales advisor said my 2 years free supercharging was approved, so I didn't follow-up again. In November I noticed my Tesla account (details) updated to: "Free Supercharging is currently enabled". My loot box still shows the remainder of my referral miles.
 

Bears249

Member
Sep 14, 2019
87
34
Atlantic City
An update:

Took delivery in September about 2 days before the free supercharging was announced. I asked my advisor if this was something he could help me out with because it’s such a huge perk and I drive an insane amount of miles (over 8k already) and he told me he’d reach out and they’d probably help me out. Fast forward a few days and he told me it was reported to him that anyone who took delivery within a week of announcement was eligible (if they asked essentially) and that I should be good.

Fast forward a few weeks into October and he told me that he had put in a special request on my account internally and then finally got a response from someone who matters (in regards to applying credits) and I was denied the privilege- he actually showed me a screen shot of the e-mail. Very upsetting.

He hooked me up with a few referrals from people that didn’t have a code when they purchased and got me a free 3k miles on my account which is so unbelievably nice and I was so grateful. Fast forward to a couple days ago and I was looking at my account for something (I believe it was when rumors of the AWD acceleration boost was coming out) and I noticed it said “free supercharging activated.” !!! Tried yesterday and it didn’t pull referral credits and just stayed $0.00 on the screen the whole time! I’m so happy!

I promise this is not to sound like yay me it’s to show that even after all of this delay and hoopla it actually got activated! If you think you were eligible for the benefit or reached out and were told you could possibly be, follow up! Sometimes it’s difficult and there can be long delays but when it’s all said and done it could be worth it!
 

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