TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

2 yr free super charging not showing up

Discussion in 'Model 3: Battery & Charging' started by SG25, Sep 25, 2019.

  1. SG25

    SG25 Member

    Joined:
    Sep 13, 2019
    Messages:
    18
    Location:
    skokie
    I took delivery of my model 3 LR AWD on 9/24. As an incentive for taking delivery before oct 1st I was given 2 yrs of free supercharging. When I go to the loot box in my app it shows that I have 2000 super charger miles instead of unlimited. Is that how it’s supposed to be? Or should it show up as “unlimited”
     
  2. mmalia

    mmalia Member

    Joined:
    Nov 15, 2017
    Messages:
    91
    Location:
    California
    I was told they are applying it Oct 1st
     
  3. johnny954

    johnny954 Member

    Joined:
    Sep 16, 2019
    Messages:
    9
    Location:
    Portland OR
    I was told October as well from my SA.
     
  4. BonnieD

    BonnieD Member

    Joined:
    Sep 11, 2019
    Messages:
    23
    Location:
    Los Angeles
    I’m in the same situation. Also heard October, but nervous about it.
     
  5. ankush09

    ankush09 New Member

    Joined:
    Sep 26, 2019
    Messages:
    1
    Location:
    Toronto
    Same situation. Was told I would get it, but no confirmation.
     
  6. SG25

    SG25 Member

    Joined:
    Sep 13, 2019
    Messages:
    18
    Location:
    skokie
    Thanks for the responses guys. I feel a little bit better knowing that I’m not the only one in this boat
     
  7. GOOCHY

    GOOCHY Member

    Joined:
    Aug 8, 2019
    Messages:
    104
    Location:
    Maryland
    Same here. I asked about it and they said it was noted on the account but hadn't been applied by corporate yet. No time frame given.
     
  8. wingnutsglory

    wingnutsglory Member

    Joined:
    Aug 19, 2019
    Messages:
    146
    Location:
    PNW
    I just got off the phone with a delivery specialist, and they noted that it is in my account as long as delivery is by the end of the month. It’s not showing up on any of my account pages.
     
  9. Brnn

    Brnn Member

    Joined:
    Aug 5, 2019
    Messages:
    139
    Location:
    United States
    I was told the same line (in October). At least they are consistent.
     
  10. Bears249

    Bears249 Member

    Joined:
    Sep 14, 2019
    Messages:
    83
    Location:
    Atlantic City
    I was also told it would show in our accounts October 1st. I picked up 5 days before they announced the incentive and they still said they’d give it to me. Allegedly they got the OK to apply to any deliveries within a week of when it started.
     
  11. tm3p-fan

    tm3p-fan Member

    Joined:
    Sep 19, 2019
    Messages:
    74
    Location:
    FL
    The question is: Is it 2yrs or 2000 hours? Yes, I see that on my order for a Sep 29/30 delivery too and yes, I did hear it will be applied on 10/1...when the Q3 #s are closed.
     
  12. Bears249

    Bears249 Member

    Joined:
    Sep 14, 2019
    Messages:
    83
    Location:
    Atlantic City
    Well to be honest I can’t see it being 1000 miles per year given that the current referral incentive is 2k per.
     
  13. Redeye280z

    Redeye280z New Member

    Joined:
    Dec 13, 2019
    Messages:
    1
    Location:
    Montreal Quebec
    I was also promised free supercharging when I took delivery of an in stock car before the end of September but now they are saying they wont honor it.who can I contact to get this resolved?
     
  14. Darthbenji

    Darthbenji Member

    Joined:
    Mar 27, 2018
    Messages:
    983
    Location:
    Ontario
    I emailed my delivery guy last week of October and said ok, enough is enough, get it sorted out. It was on my account within a couple days. What possible reason can they be giving you for not honouring a much publicized incentive they had going?
     
  15. Stborja

    Stborja Member

    Joined:
    Sep 28, 2019
    Messages:
    7
    Location:
    Palmdale, CA
    It’s a battle to get it activated. I just recently had success last week. I took delivery on September 26, I had to email them and constantly follow up weekly. My sales advisor was no help and stopped replying. Called the delivery center, and found a helpful employee, got their email and they helped me out after a few weeks of me bugging.
     
  16. Twochewy

    Twochewy Member

    Joined:
    Dec 3, 2019
    Messages:
    36
    Location:
    Seattle
    My sales advisor said my 2 years free supercharging was approved, so I didn't follow-up again. In November I noticed my Tesla account (details) updated to: "Free Supercharging is currently enabled". My loot box still shows the remainder of my referral miles.
     
  17. Bears249

    Bears249 Member

    Joined:
    Sep 14, 2019
    Messages:
    83
    Location:
    Atlantic City
    An update:

    Took delivery in September about 2 days before the free supercharging was announced. I asked my advisor if this was something he could help me out with because it’s such a huge perk and I drive an insane amount of miles (over 8k already) and he told me he’d reach out and they’d probably help me out. Fast forward a few days and he told me it was reported to him that anyone who took delivery within a week of announcement was eligible (if they asked essentially) and that I should be good.

    Fast forward a few weeks into October and he told me that he had put in a special request on my account internally and then finally got a response from someone who matters (in regards to applying credits) and I was denied the privilege- he actually showed me a screen shot of the e-mail. Very upsetting.

    He hooked me up with a few referrals from people that didn’t have a code when they purchased and got me a free 3k miles on my account which is so unbelievably nice and I was so grateful. Fast forward to a couple days ago and I was looking at my account for something (I believe it was when rumors of the AWD acceleration boost was coming out) and I noticed it said “free supercharging activated.” !!! Tried yesterday and it didn’t pull referral credits and just stayed $0.00 on the screen the whole time! I’m so happy!

    I promise this is not to sound like yay me it’s to show that even after all of this delay and hoopla it actually got activated! If you think you were eligible for the benefit or reached out and were told you could possibly be, follow up! Sometimes it’s difficult and there can be long delays but when it’s all said and done it could be worth it!
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC