2021+ Model S and Model S Plaid Refresh Issues Thread

[bmt00]

I made the mistake of turning on the setting that prefers "low" because I thought I was supposed to do it like on my X, but it turns out that on the highway it will go into low on its own, even without this setting, so def recommend not clicking that setting. The front clip on mine has mostly escaped damage, aside from a few scratches, but I'm just gonna put a thin plastic guard on it so I can stop caring at all.

I noticed my 2016 actually has a black, unpainted section there. Smart.

 

[webshot]

Guilty of posting this in the delivery thread as well. Whoops.

Here goes:

I've had my refresh LR MS for a few weeks now. It's great, I love it. I've had a few issues here and there - keys not working (key card always did), can't set up phone key (no idea why), some under body panels hanging down (they push closed), and the center console door not staying in the open position - not big deal stuff. The car is beautiful and I'm loving it.

Until today.

Piled both my kids inside to take them to day camp. Doors opened fine (so one of the keys in my pocket must have been working today).

Got behind the wheel. Kids yelling "Netflix isn't working!" (They love it when I take them, obviously).

Wasn't just Netflix. The screen started flashing at me. Very screwy, something definitely wrong. Car didn't present reverse option (as it usually does, guesses direction, you hit the brake, you go) - didn't even give me the option to manually select forward or reverse.

I hit the menu system to see what was up. It opened fine, but I had several errors on dash screen. (emergency brake, traction, etc). Tried a soft reset.

Btw, soft reset much faster on the refresh, which is nice.

Car came back up. Problems persisted. But I needed to get the kids to camp, so I hit menu and the drive selector appeared at the left of the screen, and putting car into reverse worked. But no power steering. Turning this car at low speeds with a yoke and no steering assist is no yoke.

GPS down. Autopilot viz down. No regen. The car rolled as though in N when I took foot off the pedal. No auto hold. I've never used the brake nearly this much in a Tesla. It was freaky. And going around corners was crazy too. No stabilization, and the car wanted to swing super wide. Made me appreciate how much tech goes into the usual ride, when systems are actually working.

Error lights stayed on the whole time. Dropped the kids and called roadside. They had me power off from the menu system and wait 2 min. No dice.

I drove it in to service. They apologized, said they'd never seen these issues but it's not surprising given how new it is, and said it might be a wire or something. They found my an old MX loaner set to valet mode and told me to hang onto it for awhile.

Hope they can work out these kinks now and nobody else has to go through this. I tried to pull a K (3 point) turn while this was going on. Took 4 points to get there.

I have the same errors on the dash. I don't like driving the car at this point. My appointment is tomorrow. I'll keep you posted if I have anything new to share.

 

[JimmyMS]

I have that same dent in the dash grille

Seems like quite of few of them have this same dent. Plus on my dash grill, there is a small section of the perforations that are "clogged up" near the passenger A-pillar. My SC has a new grill on order. But they're telling me that a replacement part "doesn't exist".. sigh

 

[cwanja]

I have that same dent in the dash grille

Can you share a photo of this dent?

 

[michaelep]

Can you share a photo of this dent?

Car is in the shop, unfortunately.

 

[webshot]

New tip! YouTube would give me the typical browser error trying to sign in. Instead I used the screen in the back seat (different browser I assume?) and it singed me in both front and back now. YouTube TV is working great now.

 

[cytranic]

New tip! YouTube would give me the typical browser error trying to sign in. Instead I used the screen in the back seat (different browser I assume?) and it singed me in both front and back now. YouTube TV is working great now.
View attachment 686973

hmm trying this now

 

[webshot]

hmm trying this now

FYI I had YouTube closed on the front screen when I did this...

 

[cytranic]

FYI I had YouTube closed on the front screen when I did this...

So I saw your post and said, maybe they just fixed it. So I loaded my browser on the main screen and was able to sign in now! whoohoo! Didnt even need to use the back screen. Youtube TV is nice!!!!

 

[webshot]

So I saw your post and said, maybe they just fixed it. So I loaded my browser on the main screen and was able to sign in now! whoohoo! Didnt even need to use the back screen. Youtube TV is nice!!!!

Thats interesting because I tried it last week in the front and got the error. Well I'm glad it's working for you!

 

[cytranic]

Thats interesting because I tried it last week in the front and got the error. Well I'm glad it's working for you!

I just tried it this morning again and it failed. So they JUST fixed this.

 

[bmt00]

I just tried it this morning again and it failed. So they JUST fixed this.

What SW version are you on? I don't seem to have this new update yet.

 

[cytranic]

What SW version are you on? I don't seem to have this new update yet.

12.4.7

 

[kgoroway]

12.4.7

Confirming I was able to log into youtube on 12.4.7. It's about time they got this fixed! Now if it would only work in the 3 and the Y...

 

[Hayseed_MS]

Here's my list of defects and glitches at delivery:

Back glass scratched (replacement glass ordered)
Dash grill has a small but visible dent right in the driver's line of site (replacement grill ordered)
Parking / ultrasonic sensors haven't worked since day one (local SC can't fix and problem has been escalated)
Driver's door handle started sticking in "out" position about an hour after delivery (adjusted and fixed by local SC)
Left scroll wheel on yoke squeaks like a mouse when rolling it up or down (waiting to see if it gets better with use)
Screens freeze and reboot when trying to open the owner's manual
Clear coat on leading edge of front fenders is noticeably sagging (will have it wet sanded shortly when paint is corrected and coated)
Rattle from outside of car on driver's side very noticeable, but only with window down
Rear door panels do not line up properly with other interior when closed, but honestly isn't very noticeable during normal use
GUI has obvious things missing or not 100% implemented but looks and works very well overall

Sent a request through the app to service on the grill. They asked for a pic to ensure correct part and they ordered a new grill. Appointment in Auguts to install.

 

[cwanja]

Sent a request through the app to service on the grill. They asked for a pic to ensure correct part and they ordered a new grill. Appointment in Auguts to install.

Can you share a photo of this dent?

 

[BlackHammer]

A couple of things, maybe new, maybe related to the summons issue. The first one is perhaps a dumb question, but, sometimes when the dumb summons out of the garage fails, I get the following message on my phone. What is the proximity sensor on my phone that is covered?

View attachment 686870

@omarsultan only thing I could think of is the sensor that’s near earpiece on the iPhone. That’s where the prox sensor is located. Should be around the same place on android phones as well.

 

[bmt00]

I was able to log into youtube but the browser hangs trying to log in due to the 2-step verification screen not progressing. I need it to stop trying to use the usb security key and jump to using another method but it just doesn't.

 

[cytranic]

I was able to log into youtube but the browser hangs trying to log in due to the 2-step verification screen not progressing. I need it to stop trying to use the usb security key and jump to using another method but it just doesn't.

2fa worked for me. But disable it for a few min to sign in then reenable it.

 

[omarsultan]

@omarsultan only thing I could think of is the sensor that’s near earpiece on the iPhone. That’s where the prox sensor is located. Should be around the same place on android phones as well.

Oh, good idea, let me check that out