We all moan and complain but are not willing to leave the table - so why would Tesla care to make changes? it makes for good catharsis but overwhelming demand carrys the day for the company
Well,
@Mitchll, I’m not a moaner here by any means, but I can think of some reasons why Tesla might want to make some changes.
Tesla apparently relies on an EDD-assignment algorithm that is outputting very poorly correlated data. For all the much-deserved praise of Tesla’s industrial innovation and technological prowess, they are running a system in which the inputs
appear to remain constant (the order date, design of the vehicle and the destination don’t change, for example) and yet the output (the EDD) does change materially. For some buyers it changes numerous times in apparently haphazard fashion. What’s worse is that the output here is a direct customer communication or is mediated through customer service reps who cannot explain it. There are supply chain challenges and logistical inputs that of course do change, but the correlation between RN/EDD/Actual delivery doesn’t explain the customer communication output, hence all the speculation in this thread about whether post-price hike vehicles are being prioritized, etc. There’s just no apparent rationale for many of the changes.
This will be my fifth Tesla since 2018 (2018 M3 traded in, second 2018 M3 traded in, 2019 MS Raven Performance sold, MYP in my garage). The customer experience has deteriorated significantly. No judgment in that comment, just a fact.
I’m pretty sure MS is the highest margin product line in Tesla’s production. In the next round of innovation (let’s say 2 - 3 years out when many of us may be shopping for the coolest new thing), there is likely to be a much more level playing field in terms of charging infrastructure and there will also be top-notch competing high-end product (Lucid, Rivian, Porsche, BMW, Audi).
Unless Tesla is planning to move away from the high-end market and focus only on the mass produced lines, they should care about the MS buyer’s experience. Not because we are moaning. Not because Tesla should be altruistic or nicer. But because this is a fixable clown show that competitors will exploit.
I’m crossing my fingers that my EDD more or less holds up. I’m still as excited as can be! Keep hope alive!
Here’s wishing all of you a Tesla experience that exceeds expectations in almost every way, even if the EDD monkey lives on!
