Don’t feel sorry for them. I own a few businesses, one of them is a retail carpet store, where there are plenty of delays (open the roll and it is streaked, mill closes for a week or two)
once the manager finds out, the salesman must call customer and tell them installation needs to be cancelled and if the mill has no stock,We don’t know when they will be running that line and or color.
if the salesman does not contact the customer even if all he can say is “I don’t have a date for you yet” the salesman gets fired. It is a high volume store with 8 salesman. I pay a lot of money for
Advertising to get the customer into the door. I Will not Put up with a salesman not returning a call. It is the courteous and professional thing to do. Even if we are clueless about when they will get their carpet/wood. Customers sometimes get
Mad but better than them preparing for a delivery that is not happening.