2022 Model S "Air Suspension Adjustment Is Not Available, Car May Not Be Level"

[Midnightsun]

Well things did not go as they should. Car was delivered a few days ago in perfect condition however the message "air suspension adjustment is not available, car may not be level" came up after only 20 kms or so along with a small red icon indicating a suspension error.

Went into the setting and see that the rear left side is 4mm lower than the right and cannot correct it so I brought it in. They told me they have parts on order and it is a safety issue so they cannot give me back my car until the parts come in however NO estimate on parts ETA!!!

They did give me a P100d fully loaded model X to drive in the mean time however it feels like driving a bus. Good part is all drive modes are available including Ludicrous+

Anyone else with a refresh 2021/22 experience any suspension error or should I buy a lottery ticket?

 

[Midnightsun]

Turns out the second generation compressor, as the service tech described it, had to be replaced. They need to test drive the car now and hopefully tomorrow it will be back home.

Due to the overwhelming response of this thread I must assume this is something that rarely happens.

 

[Neon001]

Mine was just delivered with this issue also and it's going through a software update now. We hoping it might fix the issue until I read your post, now I'm pretty convinced it'll need to be brought in. Dang.

 

[Midnightsun]

They did try to fix it remotely right from the start but was notified shortly thereafter I needed to bring it in when that failed. In the end they replaced the compressor and the control valve. No issues since.

 

[Neon001]

Thanks got the update. Just hoping this isn't one of those "parts bank ordered for 3 weeks" issues some people are having right out of the gate.

 

[Chris Redfield]

Oh no. I'm so freaked out right now. I really hope the Phoenix SC has loaner cars.
I have the "Air Suspension Adjustment Is Not Available, Car May Not Be Level" error & I stopped driving it last Tuesday. I've been borrowing gf's truck, but she needs it back! My appointment's on Thursday to take it in. I'm having my insurance tow it. If the SC tells me it's going to take weeks, I'm going to let my boss know I can't get to work. This is my only vehicle.

Now the error is "Air suspension compressor disabled" is consistent. This is every time I start the vehicle.

2014 MS 85 - one of the OG ones. Oldie, but a goodie.

 

[Batmodhbile]

I took my Refresh 2021 S LR in for an airbag recall and ended up with a ton of error messages afterwards. Had to get the front halfshaft replaced and it fixed the error messages. Not sure if it was a manufacturing defect or something more common of a problem.

 

[Jayy178]

This just happened to my MSLR with 50 miles on it. Car is completely lopsided. What's the best way to fix this? Get roadside help or bring to service center?

 

[Midnightsun]

In my case it was not noticeable except for the warning. Fastest route is to bring it in, they will give you a loaner and order parts.

 

[Jayy178]

Yup it was towed to the SC last night and is pending someone to take a look at it. Loaners are hard to come by these days according to the phone rep, but will know more by Monday

 

[Jayy178]

Btw, Is the height supposed to all be uniform? From the get go my corners were always off by 4mm. Some would be 0 , while other corners may be 4mm

 

[Midnightsun]

Btw, Is the height supposed to all be uniform? From the get go my corners were always off by 4mm. Some would be 0 , while other corners may be 4mm

Sounds like mine was. Not normal, they had to change the compressor on mine and has been good since.

 

[harriet2021]

have 2021 model s (non plaid). car has been a nightmare (delivered 12/2021). newest problem was suspension idiot light came on. went to suspension screen and it was set to med and none of the buttons worked except very high. now it’s stuck on very high. alerts say adaptive ride control disabled. haven’t driven the car yet. should i be concerned it’s a safety issue?

 

[Midnightsun]

Mine had a similar problem and once diagnosed they kept the car as they claimed it was a safety issue. They ordered and changed the compressor which took a week and all has been good ever since.

 

[Jayy178]

I had a similar issue except car became lopsided as well. Car was towed and SC found out that the dummies from the factory installed the suspension lines incorrectly to the distribution valve. Definitely get it into the SC for them to diagnose.

 

[unctarheels]

This was the detail of the fix for my 2022 MXP Air Suspension errors (from the Tesla invoice):

“Splayed pin found at connector to ride height sensor that was causing intermittent loss of power
when driving. New terminal was installed and verified power and ground at sensor.”

It took 3 SC visits for a total of 12 days in service. It seems to be fixed now.