We took delivery of our MYLR on 4/6/2023. During two separate drives that day, we received alerts on the screen that power was reduced, cruise control was disabled, and one-pedal driving was disabled. We immediately booked a service appointment through the app; the earliest appointment was 4/25.
We drove the car on short errands 4/7, 4/8, and 4/9 with no issues.
On 4/10 we drove approximately 10 miles, parked, and left the car. The car had an approximately 70% charge at this time. About five minutes before returning to the car, we activated climate control through the app. Upon arriving at the vehicle, the doors would not open and the key card did not work. After several minutes passed, the tail lights flashed and we were able to enter the car. The car was unresponsive; we could not put into drive. We tried to reset the car but the screen went blank and the car was completely dead. The vehicle was towed to the SC.
As of 4/19, the car is still at the SC. We've been told that no alerts or faults have been triggered while it's been at the SC so the technicians have no direction for a diagnosis. Incredibly disappointing experience!
We drove the car on short errands 4/7, 4/8, and 4/9 with no issues.
On 4/10 we drove approximately 10 miles, parked, and left the car. The car had an approximately 70% charge at this time. About five minutes before returning to the car, we activated climate control through the app. Upon arriving at the vehicle, the doors would not open and the key card did not work. After several minutes passed, the tail lights flashed and we were able to enter the car. The car was unresponsive; we could not put into drive. We tried to reset the car but the screen went blank and the car was completely dead. The vehicle was towed to the SC.
As of 4/19, the car is still at the SC. We've been told that no alerts or faults have been triggered while it's been at the SC so the technicians have no direction for a diagnosis. Incredibly disappointing experience!