I'm writing in hopes community can offer some guidance, as I'm at my wit's end.
Four days ago on June 25th I was delighted to receive my MX Standard Range from the Brooklyn service center. Everything was great. Delivery team worked great to get me to my car on time for both the tax credit cut off and a family trip to Cape Cod for the week.
On Thursday tested the car with a 3 hour round trip drive to CT--everything works great.
On Friday my 5 year old and I take a trip to our first supercharger to Max up to 100 before our long road trip, and enjoyed our the time with the new Dune Buggy update.
Saturday early Am (this morning) we depart on the 300 mile mile trip to outer cape. We take the Navs advice to a single supercharge stop in RI. Everything is great for first 3 hours of the trip, and we supercharge. Enjoy a great early lunch. Walk around.
When we come back to the car, it's adequately full for our need to go the last 2 hours (maybe 65%), but it's really hot inside. When I go to turn on the AC, it just blows hot air. OK--i think, it probably is just cooking the battery. So I reassure my wife and 2 kids that our car is fine and this is just the adventure of an EV.
We get back on the road, but the temperature doesn't cool down. We do a reset while driving (two thumbs on rollers), no change in ac. We stop, take a 10 minute break. Do another reset, no change.
So we decide to go the whole way with Windows down. It's 85, on an interstate, and my infant is wailing, wife giving me the what the heck did you spend 100K on death stare.
We call Tesla, can't make heads or tails of the phone tree. Never find a human (it's Saturday). We write our deliver specialist, who tells us to call roadside assistance. We do that, they say there's nothing they can do but connect us to an open service center in Mt Kisko. We leave a message ,and get no response.
Now we are at a vacation house, 300 miles from home, and 2-3 hours from a service center. We are afraid to drive the car (will battery overheat and catch fire? Will kids melt in summer heat?). We are here for six days. Monday (in 2 days) is day 7 of our return period, but that's only promise we've gotten back from delivery team for a call with a service tech.
How should we handle? Can we demand they rxtend the 7 day return period? Can we demand they fix the AC before our return trip to NYC? Will they bring us a loaner car way out on cape cod?
And what the heck is wrong with my car? I want to love this thing but it's a major nightmare so far.
(Also Raven is super smooth and handles like a dream)
Thanks for your guidance, TMC!
Four days ago on June 25th I was delighted to receive my MX Standard Range from the Brooklyn service center. Everything was great. Delivery team worked great to get me to my car on time for both the tax credit cut off and a family trip to Cape Cod for the week.
On Thursday tested the car with a 3 hour round trip drive to CT--everything works great.
On Friday my 5 year old and I take a trip to our first supercharger to Max up to 100 before our long road trip, and enjoyed our the time with the new Dune Buggy update.
Saturday early Am (this morning) we depart on the 300 mile mile trip to outer cape. We take the Navs advice to a single supercharge stop in RI. Everything is great for first 3 hours of the trip, and we supercharge. Enjoy a great early lunch. Walk around.
When we come back to the car, it's adequately full for our need to go the last 2 hours (maybe 65%), but it's really hot inside. When I go to turn on the AC, it just blows hot air. OK--i think, it probably is just cooking the battery. So I reassure my wife and 2 kids that our car is fine and this is just the adventure of an EV.
We get back on the road, but the temperature doesn't cool down. We do a reset while driving (two thumbs on rollers), no change in ac. We stop, take a 10 minute break. Do another reset, no change.
So we decide to go the whole way with Windows down. It's 85, on an interstate, and my infant is wailing, wife giving me the what the heck did you spend 100K on death stare.
We call Tesla, can't make heads or tails of the phone tree. Never find a human (it's Saturday). We write our deliver specialist, who tells us to call roadside assistance. We do that, they say there's nothing they can do but connect us to an open service center in Mt Kisko. We leave a message ,and get no response.
Now we are at a vacation house, 300 miles from home, and 2-3 hours from a service center. We are afraid to drive the car (will battery overheat and catch fire? Will kids melt in summer heat?). We are here for six days. Monday (in 2 days) is day 7 of our return period, but that's only promise we've gotten back from delivery team for a call with a service tech.
How should we handle? Can we demand they rxtend the 7 day return period? Can we demand they fix the AC before our return trip to NYC? Will they bring us a loaner car way out on cape cod?
And what the heck is wrong with my car? I want to love this thing but it's a major nightmare so far.
(Also Raven is super smooth and handles like a dream)
Thanks for your guidance, TMC!