What a day...
This turned out long. TL;DL: They're selling inventory cars before they're out of the factory, communication is lacking, and Fremont will be in chaos this weekend.
Today was to be the day to take delivery of my inventory Model X (75D, MSM, 6 seat, black interior, 22" wheels) from the Fremont delivery center. Ordered my car on 9/25 after working with an Owner Advisor from the Dublin, CA showroom. The model was said to be in Monterrey and she arranged to move it to Fremont (a little closer). Wednesday, an IDA called and schedule me for delivery today, 9/28 at 10:15am.
Arrived today at around 10:25am (was a bit behind), checked in, they said most people had hosts, so should be ready shortly. Shortly turned into an hour and a half, and we finally get messaged to meet our host. Come to find out, our inventory model wasn't actually in inventory. It was still at the factory going through the final stages and was running behind. It was never actually in Monterrey. Seems they were selling cars that were still in production as inventory models. They were doubtful it'd be ready today, and only a small chance over the weekend.
We live about an hour and a half away from Fremont. I took part of the day off work, and came out with my wife, with the intention of delivery, then trading in her Escalade to CarMax, and trying to be home mid-afternoon. I wasn't eager to shuffle my work schedule again next week, and my wife has a packed schedule too.
They searched for other inventory (real inventory) models matching our specs, but didn't find anything. We could wait til next week, and could likely do home delivery since they extended the range recently. Overall, was to be a wasted trip.
After leaving, called the host and left him a message/text that we'd consider upgrading to a 100D if it was a good match to our specs and a good price. He found one that matched on everything, except was Solid Black, and it was in a staging lot a few blocks away. We said sure.
So this was at 1pm. We finally finished at ~5:45pm and got to drive home through joyous Bay Area Friday evening traffic. Still with the Escalade too. I don't know what exactly took so long. It seems like everything was slow. The host himself had to go and get it. It was dusty as heck and still had plastic protective covers. I asked them to skip the full detail, I'd rather do it myself, but was 4:30pm until the car was out for us. Then paperwork took forever. And moving the load approval over, and updating for the promotional interest rate, etc.
When we were finally signing paperwork, I was simply exhausted. It is amazing how draining it is to wait all day.
The host it may be the quickest order to delivery he has done (the new car being a new order). Its kind of sad though, since I've gone into a dealership cold, test driven, negotiated, handled a trade-in, and loan/paperwork in 3 hours in and out before.
But he also said they were delivering ~250 cars that day, and it was utter chaos there. There were others in a similar boat, some of them more irate. This week will probably get even worse, since he said they have ~450 deliveries tomorrow.
If anyone from Fremont ever sees this, I have one main piece of feedback:
Have more to drink than water and coffee! OMFG. People are waiting hours, have some decent options. A vending machine even! And have more than just granola bars and pretzel bites. Again, I would have paid for some decent stuff. There are plenty of people waiting a fair amount of time and well, water and coffee alone get old quick.
Overall I don't know if the day is a waste or not. We were basically gone about 12 hours. We didn't get to do all we intended to do. But I'm glad to get the 100D, glad with the price, and glad I don't need to go back into the Bay Area, or deal with their communication gaps to wait and try a home delivery.
This turned out long. TL;DL: They're selling inventory cars before they're out of the factory, communication is lacking, and Fremont will be in chaos this weekend.
Today was to be the day to take delivery of my inventory Model X (75D, MSM, 6 seat, black interior, 22" wheels) from the Fremont delivery center. Ordered my car on 9/25 after working with an Owner Advisor from the Dublin, CA showroom. The model was said to be in Monterrey and she arranged to move it to Fremont (a little closer). Wednesday, an IDA called and schedule me for delivery today, 9/28 at 10:15am.
Arrived today at around 10:25am (was a bit behind), checked in, they said most people had hosts, so should be ready shortly. Shortly turned into an hour and a half, and we finally get messaged to meet our host. Come to find out, our inventory model wasn't actually in inventory. It was still at the factory going through the final stages and was running behind. It was never actually in Monterrey. Seems they were selling cars that were still in production as inventory models. They were doubtful it'd be ready today, and only a small chance over the weekend.
We live about an hour and a half away from Fremont. I took part of the day off work, and came out with my wife, with the intention of delivery, then trading in her Escalade to CarMax, and trying to be home mid-afternoon. I wasn't eager to shuffle my work schedule again next week, and my wife has a packed schedule too.
They searched for other inventory (real inventory) models matching our specs, but didn't find anything. We could wait til next week, and could likely do home delivery since they extended the range recently. Overall, was to be a wasted trip.
After leaving, called the host and left him a message/text that we'd consider upgrading to a 100D if it was a good match to our specs and a good price. He found one that matched on everything, except was Solid Black, and it was in a staging lot a few blocks away. We said sure.
So this was at 1pm. We finally finished at ~5:45pm and got to drive home through joyous Bay Area Friday evening traffic. Still with the Escalade too. I don't know what exactly took so long. It seems like everything was slow. The host himself had to go and get it. It was dusty as heck and still had plastic protective covers. I asked them to skip the full detail, I'd rather do it myself, but was 4:30pm until the car was out for us. Then paperwork took forever. And moving the load approval over, and updating for the promotional interest rate, etc.
When we were finally signing paperwork, I was simply exhausted. It is amazing how draining it is to wait all day.
The host it may be the quickest order to delivery he has done (the new car being a new order). Its kind of sad though, since I've gone into a dealership cold, test driven, negotiated, handled a trade-in, and loan/paperwork in 3 hours in and out before.
But he also said they were delivering ~250 cars that day, and it was utter chaos there. There were others in a similar boat, some of them more irate. This week will probably get even worse, since he said they have ~450 deliveries tomorrow.
If anyone from Fremont ever sees this, I have one main piece of feedback:
Have more to drink than water and coffee! OMFG. People are waiting hours, have some decent options. A vending machine even! And have more than just granola bars and pretzel bites. Again, I would have paid for some decent stuff. There are plenty of people waiting a fair amount of time and well, water and coffee alone get old quick.
Overall I don't know if the day is a waste or not. We were basically gone about 12 hours. We didn't get to do all we intended to do. But I'm glad to get the 100D, glad with the price, and glad I don't need to go back into the Bay Area, or deal with their communication gaps to wait and try a home delivery.
