Anyone know how to, or been successful at, adding a referral code after placing an order? Ordered a Model 3 Performance on 7/9/18 and want to add a referral code so the referrer can get a free wall charger.
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Adding refferal code to existing order
- Thread starter Perry
- Start date
marusan
Member
I called about this today. Answer (received later via e-mail):
With regard to the referral you were wanting to add to your order, regrettably we only have a 48 hour time frame where we have the functionality of adding a referral code once an order has been placed. Since we are outside this time frame, we are unable to add the referral code to this order.
Do you think there is anyone else who can do it? I have read that some have done it.
marusan
Member
I responded back to the Service Support Specialist I spoke with, asking:
I hope Telsa might reconsider a one-time exception to that policy, since, until August 1st, it wasn’t possible (to my knowledge) to order a model 3 through a referral, only model S and X. Had I been able to when I ordered in June, I would have used the referral code.
I haven't received a response. Will post if/when I do.
Bimbels
GoldMember
Chips
Member
I called and after a few rounds of being put on hold while the rep (located in Utah she said) continued to check on how to do it was finally given the answer that since I had already configured that only my DA can add a referral code. I pressed a little bit, while at the same time not trying to be a jerk about it, saying that just seems odd that only a DA and nobody else can add this piece of data to my order. She just repeated what apparently someone else had told her while I was on hold that the DA will happily do it when they reach out to me. :|
marusan
Member
A little insight -- the folks in Utah appear to be contractors. There was a postal address in the signature of a customer support message I received today, and it listed "12832 Frontrunner Blvd, Draper, UT". If you dig a little, you'll see this is actually CSS Corp (CSS Corp | Global Leaders in IT Services & Tech Support Solutions), which is an outsourced tech support company. I suspect they have limited access to Tesla's systems, whereas the DA's are Tesla employees (and, hence, have useful access).
Delivery Advisor.
So only the ISA (Inside Sales Advisor) can add the code? Lame because mine doesn't answer to my email or calls
How do I find out who is my Inside Sales Advisor and how do I get a hold of them? There is no such phone number on the site.
marusan
Member
Call 1-888-51-TESLA, and spend 30-60 minutes on hold to reach someone who will probably inform you that you don't have one. 
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