Got my M3P last Thursday, and I LOVE IT. I did notice, however, that my alignment was off (steering wheel not straight and the car wandered side to side at highway speeds). I took it to the SC the very next morning to let them know and we scheduled an appointment for this Wednesday. I got a notification today to approve the estimated cost of getting the car aligned. When I messaged back that I received the car misaligned, etc, the SC replied that they need to inspect it and if the misalignment wasn’t caused by outside factors then it would be free. I mean, WTF? How do they determine that, and even if they find something how do they determine when it happened considering the car was delivered to me at my home (driven by the Tesla person)?
I got the car with close to 40 miles on it by the time it arrived at my home. I noticed the misalignment almost immediately (delivery guy had left by then), and I drove it for 2 miles before I arrived at the SC. I’m pretty shocked and disappointed tbh and will probably blow a gasket if they try to make me pay. Granted the cost won’t kill me but it’s the principle. What kind of customer service is this, from the get-go??
Anyway, I was wondering if you guys and gals have had this happen to you and if you were denied warranty, what did you do about it? I am in CA so was thinking file a claim with the Bureau of Auto Repair?
I got the car with close to 40 miles on it by the time it arrived at my home. I noticed the misalignment almost immediately (delivery guy had left by then), and I drove it for 2 miles before I arrived at the SC. I’m pretty shocked and disappointed tbh and will probably blow a gasket if they try to make me pay. Granted the cost won’t kill me but it’s the principle. What kind of customer service is this, from the get-go??
Anyway, I was wondering if you guys and gals have had this happen to you and if you were denied warranty, what did you do about it? I am in CA so was thinking file a claim with the Bureau of Auto Repair?