Anyone had to cancel collection after paying full amount?

[sofarso]

I am due to pick up my M3 on Monday but am starting to feel unwell and not sure if I should or even will be able to travel.

Has anyone had to postpone a collection after making the full payment? Any chance of switching to a delivery?

 

[Durzel]

Sorry to hear that, hope it’s not the illness. My delivery is in 2 weeks and I’m dreading this exact scenario.

Can’t offer any specific help, though you could try calling Tesla and see if they can delay collection by a week or so (though that probably won’t be enough). With no more cars coming until Q2 I would think you’d need to get a refund if your car gets allocated to someone else.

 

[drewpost]

I am due to pick up my M3 on Monday but am starting to feel unwell and not sure if I should or even will be able to travel.

Has anyone had to postpone a collection after making the full payment? Any chance of switching to a delivery?

Also, given the current climate, it may be worth asking Tesla if they’d waive the normal in person pickup rules and allow you to send a proxy?

 

[WannabeOwner]

Any chance of switching to a delivery?

That sounds like best bet. Saves Tesla having to clog up the handover process ... so they might prefer it, particularly if you are not fussy about exactly when (given that deliveries have been typical Tesla-chaos to date)

 

[WannabeOwner]

after making the full payment?

Actually, thinking about it, does that mean that the sale is "complete"? If so that is done within current quarter, so I expect they would be happy to hang on to the car for you.

 

[bhav]

Actually, thinking about it, does that mean that the sale is "complete"? If so that is done within current quarter, so I expect they would be happy to hang on to the car for you.

No it doesn't - the revenue is recognised when the car is handed over.

 

[squarepeg77]

How about asking them to deliver?

 

[Dilly]

I doubt they’ll deliver. We were told they would at a test drive but it turned out to be lease cars only.
They will allow you to send a proxy. We could have sent a recovery vehicle. Cost was about £350 for a 200 mile round trip

 

[WannabeOwner]

No it doesn't - the revenue is recognised when the car is handed over.

Thanks.

Dunno if risky (in terms of acceptance of faults), but maybe the "handover" could be done without actually picking the car up?

 

[Durzel]

Well, if you’ve paid in full, which folk who are paying cash are having to do anyway, then you pretty much have to accept what turns up anyway whether you collect or it’s delivered.

OP would have 7 days to reject, though if he’s bedridden he might not have the opportunity.

 

[SamBGB]

Tell them your self isolating but if they can't hold the car your happy to turn up and complete the hand over. I can assure you hearing that they will NOT want you near the place.

 

[sofarso]

Thanks for the replies. I've felt better throughout the day so it may be nothing. I'll re-assess tomorrow and give them a call on the day if I feel worse and push for a delivery.