App stopped reporting

[kman42]

My app suddenly stopped reporting production and usage yesterday around 2pm. The Energy graph just went to a flat line. Has anyone experienced this? Do I need to reset the inverter or is it more likely a Tesla app server error of some kind? I don’t have a PW and just got the system installed and PTO about a month ago.

 

[charlesj]

I would check your app and see if it displays production for previous days. I would think if it does, your app should be working properly.
Then it could be your inverter. Check the lights on your inverter; hopefully you will know or have access what the lights mean.
I have a microinverter so am not familiar with what Tesla installs.

 

[Unclepaul]

I noticed that my app was not showing charging stats when I was updating my Tesla automobile software OTA. Maybe a coincidence.

 

[kman42]

Well, RTFM, I guess. I went to the support section in the app and this was actually the top result. I just had to restart my inverter. doh