Hi all,
I'm hoping for some advice:
I took delivery of a 2023 Model S (HW4, non-USS) less than a month ago (this is my second Tesla) and I am having some serious troubles with it after an attempted update. I was going from 2023.6.11.2 to 2023.12.1 and my car alerted me that the update has failed. Later that day I got in my car and it played the alert chime and then stated: "Software Update Required: Please Schedule Service" with an error code APS_w132. I checked the pending updates screen and nothing was there. So, I picked up my app and attempted to schedule service; however, after it ran "diagnostics" it simply told me that I should check for updates in the future like a normal update and that left me with no ability to schedule service except for an option for a call back - which I never received. Fast forward to today, I walked into the Tesla Center and asked the representative there if he had any ideas and he messaged his service team and they stated they would reach out to me shortly - I never received a call. They did, I guess, send an update to my car for 2023.6.11.2 and when it attempts to install, it fails without prompting an error. It just goes to "Updating Autopilot" then closes out of the update like it never happened. None of the cameras work now and the car is essentially without any features. I called the service center here in Mesa, AZ (which was painful as I had to repeat myself numerous times) and they told me that the "12 volt battery" need to be reset/ replaced and that they would "happily" come to me to do this. I'm confused as to what the 12volt battery is going to do for this? I'm maybe missing something but I did the power down cycle in my car and the soft reboot, too. Has anyone else had this issue?
Model S (2023), April 4th delivery, non-FSD.
I'm hoping for some advice:
I took delivery of a 2023 Model S (HW4, non-USS) less than a month ago (this is my second Tesla) and I am having some serious troubles with it after an attempted update. I was going from 2023.6.11.2 to 2023.12.1 and my car alerted me that the update has failed. Later that day I got in my car and it played the alert chime and then stated: "Software Update Required: Please Schedule Service" with an error code APS_w132. I checked the pending updates screen and nothing was there. So, I picked up my app and attempted to schedule service; however, after it ran "diagnostics" it simply told me that I should check for updates in the future like a normal update and that left me with no ability to schedule service except for an option for a call back - which I never received. Fast forward to today, I walked into the Tesla Center and asked the representative there if he had any ideas and he messaged his service team and they stated they would reach out to me shortly - I never received a call. They did, I guess, send an update to my car for 2023.6.11.2 and when it attempts to install, it fails without prompting an error. It just goes to "Updating Autopilot" then closes out of the update like it never happened. None of the cameras work now and the car is essentially without any features. I called the service center here in Mesa, AZ (which was painful as I had to repeat myself numerous times) and they told me that the "12 volt battery" need to be reset/ replaced and that they would "happily" come to me to do this. I'm confused as to what the 12volt battery is going to do for this? I'm maybe missing something but I did the power down cycle in my car and the soft reboot, too. Has anyone else had this issue?
Model S (2023), April 4th delivery, non-FSD.
