Hi All,
Hoping someone can confirm that this is expected behavior with the Backup Gateway 2 (+ mulitple PW's) shutting down if it received a surge from the main panel exceeding 30A? I was a couple hours into a PGE power outage (everything working fine) and then the entire house went offline. SPAN panel had no power. Reset Tesla Backup Gateway (PW's were at ~95% power at the time of shutdown). Calling Tesla PW Support, they stated that the Backup Gateway 2 experienced a surge in power exceeding 30A which shut it down (cutting all power to the SPAN panel = house). I'm doing some historical circuit research with my SPAN panel, but this reason seems a bit suspect as there wasn't anything running that would cause such a surge, not to mention.. is 30A the limit?
Thanks for any help.
Hoping someone can confirm that this is expected behavior with the Backup Gateway 2 (+ mulitple PW's) shutting down if it received a surge from the main panel exceeding 30A? I was a couple hours into a PGE power outage (everything working fine) and then the entire house went offline. SPAN panel had no power. Reset Tesla Backup Gateway (PW's were at ~95% power at the time of shutdown). Calling Tesla PW Support, they stated that the Backup Gateway 2 experienced a surge in power exceeding 30A which shut it down (cutting all power to the SPAN panel = house). I'm doing some historical circuit research with my SPAN panel, but this reason seems a bit suspect as there wasn't anything running that would cause such a surge, not to mention.. is 30A the limit?
Thanks for any help.